Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
References
Honorsandrecognition
References
Timeline
Generic

Velicia James

Columbia,MD

Summary

Dynamic retail and project management professional with over 10 years of experience in human resources and logistical support. Demonstrates a strong track record in leading diverse teams and implementing strategic initiatives that enhance operational efficiency. Core competencies include exceptional time management and organizational skills, with a focus on contributing to company growth in new entry-level opportunities.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Personal Banker

PNC Bank
MD
01.2024 - Current
  • Deepen the clientele by engaging in proactive service and sales activities
  • Seek for ways to enhance clients' financial security
  • Promotes proactive sales conversations through interactions and calls both internally and outside
  • Use the customer experience to foster client loyalty
  • Conducts lobby engagement activities to establish a connection with customers
  • Controls risk through complying with all rules and guidelines and exercising good judgment

Teacher’s Secretary

Howard County Public Schools
MD
01.2022 - 01.2024
  • Provided excellent customer service by greeting parents and students and handling inbound/outbound calls
  • Coordinated video conferencing, worked with Google Suite and Microsoft Suite, and assisted with registering students on Synergy
  • Scheduled interpreter requests
  • Managed data entry tasks, including updating attendance information in Synergy and creating spreadsheets for staff
  • Create 504 invitations for case managers
  • Assist with setting up 504 meetings for case managers
  • Assisted with editing photos for the yearbook

Set Up Specialist

Sierra Pacific Mortgage
MD
01.2020 - 01.2022
  • Handled sensitive documents and coordinated employee schedules
  • Implemented strategies to improve morale and achieve objectives
  • Managed data and processed documents efficiently
  • Collaborated with management to address concerns and ensure effective communication

Teller Coordinator

SunTrust/Truist Bank
MD
01.2006 - 01.2020
  • Provided training, coaching, and organized team events to enhance employee performance
  • Review and filter applications
  • Explained decisions and policies with the duties and responsibilities of the position
  • Assist with giving out material resources for team meetings, workshops and presentations at schools to set up bank accounts for students
  • Assisted management with special projects
  • Collected financial data, conducted application reviews, and delivered customer service
  • Managed scheduling and financial monitoring while streamlining loan processes and resolving transaction issues
  • Moderated administrative tasks, conducted mock audits, and ensured efficient task delegation in weekly meetings

Store Manager

Rack Room Shoes
Maryland
01.1998 - 01.2009
  • Supervised the recruiting, mentoring, and termination of personnel, in addition to overseeing schedules and team exercises
  • Conducted interviews and implemented inventory audits
  • Managed the induction of new employees, payroll information, and store reorganization
  • Computed cost-saving strategies, oversaw cash, including daily bank deposits, and evaluated financial statements and performance data

Education

University of Maryland - Digital Media and Web Technology, Human Resources

University of Maryland
01.2025

Skills

  • Proficient in Video Conferencing Tools
  • Expertise in Video Editing Software
  • Graphic Design Skills in Canva
  • Google Workspace Proficiency
  • Expertise in Microsoft Applications
  • Ownership of Outcomes
  • Financial Services Expertise
  • Customer Retention Strategies
  • Technology Implementation Skills
  • Initiative-Driven Sales
  • Identifying Opportunities
  • Client Relationship Management

Certification

Notary Public in the process of being renewed

Hobbies and Interests

  • Creating visual arts
  • Creating reels on social media
  • Public relations
  • Community service
  • Services for the school

References

Available on Request

Honorsandrecognition

  • Ambassador of Sierra Pacific
  • 5 & 10 years of service award at SunTrust Bank
  • 2012 Presidents Team

References

References available upon request.

Timeline

Personal Banker

PNC Bank
01.2024 - Current

Teacher’s Secretary

Howard County Public Schools
01.2022 - 01.2024

Set Up Specialist

Sierra Pacific Mortgage
01.2020 - 01.2022

Teller Coordinator

SunTrust/Truist Bank
01.2006 - 01.2020

Store Manager

Rack Room Shoes
01.1998 - 01.2009

University of Maryland - Digital Media and Web Technology, Human Resources

University of Maryland

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Velicia James