Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Velicia Joe

Raeford,NC

Summary

Experienced business administration expert with a proven track record of success in project management and effective teamwork. A highly organized and results-oriented individual, with a strong ability to deliver top-notch outcomes. Seeking an opportunity in a well-respected company to apply my talents and leadership to drive organizational growth and success.

Developed beauty services skills in fast-paced salon environment, excelling in client consultations and personalized treatments. Proficient in skincare, makeup application, and hairstyling, with focus on client satisfaction. Seeking to transition into new field where these skills can be leveraged and expanded.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Cosmetologist/Owner

Alkimia Hair & Company
01.2010 - Current
  • Utilize expert cosmetology techniques to precisely cut, shape, style, tint, rinse, and dye hair for clients
  • Properly clean and sanitize work areas and tools to ensure a hygienic work space
  • Successfully managed and optimized the calendars of a10-member executive team, with precision and expertise, overseeing50+ appointments per week
  • Innovatively streamlined scheduling processes, resulting in a notable reduction of conflicts and a saving of15 hours each week
  • Manages a team of event planners, effectively delegating tasks and ensuring a streamlined planning process for successful events
  • Continuously analyzes and improves scheduling procedures to maintain a high level of organization and avoid conflicts
  • Implements cutting-edge technology to optimize team productivity and minimize errors in scheduling
  • Manage inventory to maintain sufficient stock levels of materials
  • Facilitate distribution of hair products to clientele
  • Oversee ordering, receiving, and inspecting of equipment, merchandise, and supplies
  • Resolve customer inquiries and issues with professionalism
  • Orient and train new cosmetologists on company policies and procedures

Retail Merchandiser

SAS
01.2018 - 01.2019
  • Designing the presentation of products and managing promotions and displays of merchandise
  • The analyzation and execution of the planogram for ensuring optimal product placement in the store
  • Arranged consistent shelves, bins, and racks at several locations by following established planograms.
  • Arranged consistent shelves, bins, and racks at 5 locations by following established planograms.

Cosmetologist/Manager

Professional Hair Designs
01.2008 - 01.2010
  • Utilize advanced cosmetology techniques to expertly cut, shape, style, color, and treat clients hair
  • Maintain a sanitary and safe working environment by regularly cleaning, sterilizing, and disinfecting equipment and workstations
  • Keep meticulous records and logs to accurately track client preferences and services
  • Proactively monitor and manage inventory levels to ensure an adequate supply of necessary materials
  • Efficiently manage the ordering, receiving, inspections, and storage equipment, merchandise, commodities, and supplies
  • Exemplify exceptional customer service skills by effectively addressing and resolving any issues that arise
  • Facilitate efficient and effective training for new members as a designated training leader
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
  • Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.

Flight Attendant, FAA Certified

Mesa-Air Group
01.2007 - 01.2008
  • Conducted preflight equipment checks to ensure the safety of passengers and crew members
  • Provided a warm and welcoming greeting to passengers
  • Confirmed seat assignments and assist with any seating inquiries
  • Thoroughly educate passengers on the proper use of safety equipment on board the aircraft
  • Expertly serve a variety of beverages and snacks to enhance the inflight experience
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Resolved passenger conflicts and medical emergencies during flights.
  • Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Answered passenger questions and provided solutions to issues arising during flights.
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
  • Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
  • Ensured safety and comfort of customers onboard aircraft.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
  • Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
  • Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
  • Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
  • Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
  • Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
  • Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
  • Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
  • Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
  • Assured timely departures by efficiently completing all pre-boarding tasks.
  • Trained new flight attendants, equipping them with skills needed to maintain high service standards.
  • Promoted airline's loyalty program to passengers, increasing enrollment numbers.
  • Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
  • Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
  • Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
  • Improved team morale and efficiency with proactive communication and coordination during in-flight service.
  • Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
  • Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
  • Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
  • Boosted passenger loyalty through personalized service and attention to detail.
  • Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
  • Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
  • Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
  • Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
  • Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
  • Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
  • Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
  • Used excellent customer service skills in addressing passengers' needs.
  • Demonstrated knowledge of aircraft safety features and emergency equipment.
  • Completed pre-flight safety checks to reinforce passenger safety.

Owner - Cosmetologist

Turning Heads Styling Studio & Turning Heads Too Styling Studio
01.2000 - 01.2007
  • Skillfully managed and upheld operations of a successful hairstyling establishment
  • Operated salon under policies established by Owner & North Carolina State Board
  • Oversaw purchasing and inventory operations, facilitating the smooth acquisition, receipt, and quality assessment of store equipment, merchandise, commodities, materials, and supplies
  • Implemented various sanitization protocols to maintain a hygienic environment, including thorough cleaning, sterilization, and disinfection of all areas and equipment
  • Utilized advanced cosmetology techniques to expertly cut, shape, style, tint, rinse, and dye clients’ hair, adhering to industry standards and practices
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Developed and implemented strategic plans for revenue growth, focusing on diversification and market expansion.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Led negotiations for major contracts, securing favorable terms that significantly reduced costs.
  • Interacted well with customers to build connections and nurture relationships.

Education

BS - Business Administration, Marketing

Fayetteville State University
Fayetteville, NC
05.2026

Associate of Science - Criminal Justice

Fayetteville Technical Community College
Fayetteville, NC

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Clear communication
  • Scheduling appointments
  • Professionalism and ethics
  • Sanitation practices
  • Client consultations
  • Customer consultation
  • Plan-o-gram creation
  • Event promotion
  • Window displays
  • Pricing strategy
  • Brand presentations
  • Promotional strategies

Certification

  • FAA Certified
  • North Carolina Cosmetic Board-Certified
  • CPR

Awards

National Honors Society, Chancellor List

Timeline

Retail Merchandiser

SAS
01.2018 - 01.2019

Cosmetologist/Owner

Alkimia Hair & Company
01.2010 - Current

Cosmetologist/Manager

Professional Hair Designs
01.2008 - 01.2010

Flight Attendant, FAA Certified

Mesa-Air Group
01.2007 - 01.2008

Owner - Cosmetologist

Turning Heads Styling Studio & Turning Heads Too Styling Studio
01.2000 - 01.2007
  • FAA Certified
  • North Carolina Cosmetic Board-Certified
  • CPR

BS - Business Administration, Marketing

Fayetteville State University

Associate of Science - Criminal Justice

Fayetteville Technical Community College

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Velicia Joe