Velicia Shields

• Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
• Collected and documented patient medical information such as blood pressure and weight.
• Called and faxed pharmacies to submit prescriptions and refills.
• Assisted physicians in providing quality care through thorough documentation of medical histories and physical examination results.
• Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
• Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Ensured optimal patient experience by maintaining a clean, comfortable, and organized treatment environment.
• Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
• Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
• Built rapport with diverse populations of patients through compassionate listening skills and empathetic communication.
• Continually updated medical knowledge through participation in professional development opportunities, staying current on industry trends and advancements in clinical practice.
• Taught patients about medications, procedures, and care plan instructions.
• Demonstrated strong multitasking skills while juggling multiple responsibilities including front office duties like answering phones or processing billing inquiries alongside clinical tasks when required.
• Recognized potential emergencies, acting swiftly to notify appropriate personnel and initiate necessary protocols for patient safety.
• Contributed to accurate diagnoses by efficiently collecting and preparing laboratory specimens for analysis.
• Enhanced patient care by efficiently performing clinical tasks such as taking vital signs and administering medications.
• Educated patients on preventive healthcare measures such as vaccinations, diet modifications, and exercise routines tailored to their specific needs.
• Promoted a safe work environment by complying with infection control policies and procedures, including proper hand hygiene practices.
• Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
• Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
• Increased patient satisfaction by promptly addressing concerns or questions about their treatment plans or test results.
• Obtained client medical history, medication information, symptoms, and allergies.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
• Prepared lab specimens for diagnostic evaluation.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.

performed NST's on our OB patients.

• Rhogam, TDAP, Flu, Gardasil injections properly administered.
• minor bloodwork drawn as needed.