Velicity Morgan
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Receptionist
Ronny Morgan
10.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Assisted in the onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Reduced incoming call response time by implementing an effective call routing system.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
Baseball Facility Employee
Ronny Morgan
07.2023 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Infant Nanny
Brittany Moore
06.2023 - Current
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Adapted to changing family dynamics or needs as they arose while maintaining professionalism and flexibility within the childcare role.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny''s care.
- Assisted with light housekeeping duties as well as running errands.
- Continually sought opportunities for professional development by attending workshops, conferences, or pursuing additional certifications related to infant care practices.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Played games, worked on puzzles, and read books to young children.
- Engaged with children on age-appropriate level.
- Prepared meals and snacks for children based on dietary guidelines.
- Built positive and nurturing environments to support child social and emotional growth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Monitored children's play activities to verify safety.
- Supervised children on playground to help develop physical and social skills.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Helped children complete homework assignments and school projects.
- Encouraged children to be understanding and patient with others.
- Promoted language development skills through reading and storytelling.
- Engaged with children on individual basis to build positive relationships.
Infant Nanny
Kasey Burney
11.2022 - 06.2023
- Enhanced infant development by creating age-appropriate activities tailored to each child''s needs and interests.
- Provided a nurturing environment for infants, ensuring their safety and well-being at all times.
- Supported parents in implementing routines and schedules, leading to increased consistency and predictability for the infant.
- Fostered strong parent-nanny relationships through open communication, trust, and professionalism.
- Maintained detailed records of the infant''s daily activities, milestones, and health-related information for parental review.
- Assisted with light housekeeping duties to ensure a clean, organized living environment for both the family and the infant.
- Prepared nutritious meals and snacks for infants according to dietary guidelines, contributing to their overall health and wellbeing.
- Implemented sleep training techniques as needed, resulting in improved sleep patterns for the infant.
- Served as a reliable resource for parents regarding infant care practices, offering guidance on topics such as feeding schedules or developmental milestones.
- Managed emergency situations effectively, keeping both parents informed of any incidents while prioritizing the safety of the infant involved.
- Participated in family meetings to discuss progress updates, address concerns or issues related to childcare responsibilities collaboratively with parents.
- Encouraged early language development by engaging infants in simple conversations using age-appropriate vocabulary during daily interactions.
- Supported physical development through regular gross motor play sessions that included tummy time activities designed specifically for infants.
- Facilitated social and emotional growth by establishing a warm, secure attachment with each infant in the nanny''s care.
- Collaborated closely with parents to ensure continuity of care and alignment of parenting philosophies, resulting in a more consistent experience for the infant.
- Adapted to changing family dynamics or needs as they arose while maintaining professionalism and flexibility within the childcare role.
- Taught children everyday skills and language.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Engaged with children on age-appropriate level.
- Played games, worked on puzzles, and read books to young children.
- Prepared meals and snacks for children based on dietary guidelines.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Assisted children with homework assignments and special projects across different subjects.
- Administered basic first-aid and medication in emergency situations.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Supervised children on playground to help develop physical and social skills.
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Encouraged children to be understanding and patient with others.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Supervised children engaged in physical activity, learning and social skills with peers.
- Promoted language development skills through reading and storytelling.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Transported children to and from activities using personal or family vehicle.
Daycare Assistant
Lynn Compton
07.2022 - 11.2022
- Enhanced child development by implementing age-appropriate activities and learning experiences.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Contributed to positive parent-teacher relationships through effective communication and regular updates on children''s progress.
- Conducted assessments of children''s developmental milestones, aiding in individualized learning plans.
- Documented children's growth and development.
- Created and implemented activities to promote language development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Prepared group activities to enhance socialization, communication and problem-solving skills for children.
- Read stories, sang songs and facilitated creative play.
- Monitored children's activities to verify safety and wellbeing.
- Implemented daily routines and activities to stimulate and engage children.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Encouraged children's emotional and social development.
- Provided support and guidance to children in conflict resolution.
- Restocked supplies and personal hygiene products for use by students.
- Kept children between ages of [Number] and [Number] safe and secure with vigilant oversight.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Taught children to organize toys, wash hands, and share by leading by example.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Created engaging sensory-based activities that stimulated cognitive development in young learners.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
Baseball Field Bartender
Lonestar Sports Complex
11.2021 - 11.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Contributed innovative ideas for seasonal cocktail menus that attracted new clientele while retaining regulars.
- Implemented cost-saving measures such as portion control guidelines, reducing overall expenses without sacrificing quality.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Hairstylist's Assistant
Celebrity Spa & Salon
06.2021 - 10.2021
- Prepared clients for hair cuts and styles with soothing shampoo work.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Increased client satisfaction by providing excellent customer service.
- Freed up stylists to focus on customers by personally handling basic tasks such as restocking supplies.
- Offered exceptional service and support to walk-in and scheduled customers.
- Checked in with clients to confirm comfort throughout appointments and services.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Updated client records and maintained client confidentiality.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Recommended products for clients based on individual needs.
- Helped customers select styles for special events such as prom and formal dances.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Answered phone calls and emails to schedule client appointments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Used social media platforms to promote salon and services.
- Maintained regular client list and successfully handled walk-in customers.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
Education
Cosmetologist -
Paul Mitchell The School - Houston
Houston, TX06.2021
High School Diploma -
Waller High School
Waller, TX05.2019
Skills
- File Management
- Clerical Support
- Office Management
- Project Coordination
- Customer/Client Relations
- Organization Skills
- Data Inputting
- Documentation and Reporting
- Supply Management
- Telephone Skills
- Time Management
- Verbal and Written Communication
- Service-Oriented Mindset
- Strategic Planning
- Document Management
Affiliations
- Bible Study
Timeline
Receptionist
Ronny Morgan
10.2023 - Current
Baseball Facility Employee
Ronny Morgan
07.2023 - Current
Infant Nanny
Brittany Moore
06.2023 - Current
Infant Nanny
Kasey Burney
11.2022 - 06.2023
Daycare Assistant
Lynn Compton
07.2022 - 11.2022
Baseball Field Bartender
Lonestar Sports Complex
11.2021 - 11.2022
Hairstylist's Assistant
Celebrity Spa & Salon
06.2021 - 10.2021
Cosmetologist -
Paul Mitchell The School - Houston
High School Diploma -
Waller High School
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