Velinda Gallegos

Proven Manager at Koco Loco, adept in team leadership and complex problem-solving, significantly enhanced customer satisfaction by overhauling service protocols. Excelled in cross-training staff and managing budgets, fostering a culture of continuous learning and collaboration. Skilled in Microsoft Excel and effective communication, achieving optimal financial and operational performance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.