Velinda M. Walker
Alsip,IL
Summary
As a Administrative Office Professional that works diligently, takes initiative, multi-tasker and manages projects; with excellent organizational, communication and customer service skills. Being a managerial professional with strong analytical skills and commitment to achieving results and has proven record of streamlining processes and leading high-performing teams. Pays attentive to detail with the ability to prioritize quickly and effectively to meet deadlines. I am seeking employment advancement where I can apply my knowledgeable experience and skill set to continue my professional development.
Overview
15
15
years of professional experience
Work History
Customer Relation Specialist
Personalization Mall
02.2021 - Current
- Assisting customers with placing an order and solving issues with orders
- Training new hires and teaching them the operations of the production floor
- Assisting with Amazon orders by calling customers to verify credit card information to prevent fraud any activity
- Conducted regular performance reviews for continuous improvement in customer service delivery.
- Improved customer satisfaction by addressing concerns promptly and providing effective solutions.
- Led a team responsible for addressing escalated complaints, resulting in higher resolution rates.
Group Sales Administrative Assistant
Apple Lesiure Group
01.2017 - 04.2020
- Work directly with the owner of regional career services and employment center to assist with a diversity of small business functions
- Design and produce marketing communications, oversee customer relations, write customer correspondence, coordinate staff scheduling, process credit card transactions and conduct Internet research
- Maintain confidential employee records
- Collected and maintained file of receipts to coordinate expense report submission.
- Created and maintained reports, documents, and presentations to assist with administrative support.
- Demonstrated adaptability within a fast-paced environment by swiftly learning new software programs used in day-to-day operations.
Groups Operations Coordinator
Apple Lesiure Group
04.2014 - 01.2017
- Responsible for a wide range of tasks all equal value and importance: Confirmed group air seats, reviewed airlines policies, seats costs, taxes and fees
- Maintained seat cancellations and flight schedule changes
- Updated group contracts and internal reporting
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Ensured compliance with industry regulations, keeping accurate records and managing audits as required.
- Improved employee performance by implementing training programs and conducting regular performance reviews.
Reservations - Support Agent
Apple Lesiure Group
06.2010 - 04.2014
- Answer customer requests or inquiries concerning flight scheduled changes
- Communicate with customers via phone, and email Updates and maintains customer account and reservation information
- Worked closely with account managers in handling unique or sensitive client situations requiring personalized attention and care during problem-solving activities.
- Track related work activity for business process reporting & workload management
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties or potential business impact.
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
Education
Bachelor of Arts - Business Administration
University Of Phoenix
01.2003
Bachelor of Arts - Business Administration
Lewis University
Romeville, IL01.1978
High School Diploma -
Our Lady of Visitation
Chicago, IL05-1977
Skills
- Administrative Services
- Office Services
- Initiative
- Multi-tasking
- Project Management
- Organizational Skills
- Communication Skills
- Customer Service Skills
- Attention to Detail
- Prioritization
- Independent Thinking
- PC Proficiency
- Microsoft Office Suite
- Quickbooks
- Salesforce
- SAP
- Accounting Skills
- Mathematical Computation Skills
- Key stakeholder relationship building
- Account management
Accomplishments
Sigma Gamma Rho Sorority INC. Philo 11/9/2024
Timeline
Customer Relation Specialist
Personalization Mall
02.2021 - Current
Group Sales Administrative Assistant
Apple Lesiure Group
01.2017 - 04.2020
Groups Operations Coordinator
Apple Lesiure Group
04.2014 - 01.2017
Reservations - Support Agent
Apple Lesiure Group
06.2010 - 04.2014
Bachelor of Arts - Business Administration
University Of Phoenix
Bachelor of Arts - Business Administration
Lewis University
High School Diploma -
Our Lady of Visitation
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