Velinda Rosales
Compton,CA
Summary
Proven Quality Assurance Clerk and Office Assistant at SBHG, adept in auditing and processing medical records with high attention to detail and organizational skills. Excelled in enhancing customer satisfaction and HIPAA compliance, showcasing the ability to communicate effectively across departments and with external entities. Demonstrates a strong blend of analytical proficiency and interpersonal communication.
Overview
2
2
years of professional experience
Work History
Quality Assurance Clerk
SBHG
Long Beach
01.2023 - Current
- Daily auditing, logging scanning of client charts
- Processing medical records for (Social Services, Personal Medical Records Request). Notifying social workers and clients when further information is needed.
- Data entry, filling and tracking client charts.
- Providing medication coverage through DMH.
- Updating Finance log.
- Updating corrections and forms in EMR.
- Tracking of staff/ client suggestions.
Office Assistant
SBHG
Lancaster, CA
09.2022 - 01.2023
- Enrolling clients in EMR.
- Assisting clients with completion of enrollment documents
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Education
High School Diploma -
Lynwood High School
Lynwood, CASkills
- Attentive to detail
- High organization skills
- Accurately audit high volume of charts
- Meet expectations
- Ability to communicate with other departments that include nursing and clinical staff and administrators as needed
- Effectively able to communicate with outside entities such as DMH, pharmacies and clients
- Comply with company policies and procedures to ensure HIPPA compliance
- Process medical records in compliance with program procedures
Timeline
Quality Assurance Clerk
SBHG
01.2023 - Current
Office Assistant
SBHG
09.2022 - 01.2023
High School Diploma -
Lynwood High School