V. Eliphas Mallette
White Settlement,TX
Summary
Authorized to work in the US for any employer Accountable Insurance Representative with excellent client management and insurance plan promotion. Highly effective juggler of multiple competing responsibilities simultaneously. Proven history of exceptional time management and customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Licensed Health Insurance Agent
CXP Properties LLC
San Antonio, TX
09.2020 - Current
- Use probing questions and sales tactics to enroll customers
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Calculated premiums and established payment methods for sales.
- Remained impartial in order to advise clients based on circumstances.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Amynta Group
Bedford, TX
08.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Barista
Starbucks
Arlington, TX
03.2018 - 06.2019
- Used interpersonal skills to navigate coworker relations and advocate for positive environment
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Server Assistant/Restaurant Hostess
Roy's Hawaiian Fusion
Plano, TX
09.2017 - 05.2018
- Assisted with dining room set up prior to and after service period.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Provided attentive service and proactively assessed guest needs.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Delivery specialist
Nebraska Furniture Mart of Texas
Colony, TX
12.2014 - 08.2017
- Coordinated consistent on-time deliveries of damage-free goods.
- Completed and submitted logs and paperwork every day to maintain records.
- Consulted with customers about delivery and order preparation requests.
- Scheduled deliveries, monitored progress and communicated updates to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Created curricula, instructions, documents and written tests for various types of training courses.
Education
Associate of Arts - Teaching
Tarrant County College District
Fort Worth, TX06.2024
Skills
- Data entry
- Microsoft office
- Word
- Training
- Call Center
- Customer Support
- Time Management
- Cold Calling
- Insurance Sales
- CRM Software
- Decision Making
- Willingness to Learn
Certification
- Licensed Health and Life Insurance Agent
Timeline
Licensed Health Insurance Agent
CXP Properties LLC
09.2020 - Current
Customer Service Representative
Amynta Group
08.2019 - 08.2020
Barista
Starbucks
03.2018 - 06.2019
Server Assistant/Restaurant Hostess
Roy's Hawaiian Fusion
09.2017 - 05.2018
Delivery specialist
Nebraska Furniture Mart of Texas
12.2014 - 08.2017
Associate of Arts - Teaching
Tarrant County College District
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