Summary
Overview
Work History
Education
Skills
Timeline
Generic

Velisha Brockert

Kansas City,MO

Summary

I would like to be considered for this position. I previously worked as an Office Manager/Insurance Billing Agent for 9 years and handled all of the Office Correspondence as well as the Insurance Billing for the office. I also worked as a Patient Account Representative at Jordan Valley Community Health Center in the billing department. I currently own my own business and am a Transaction Coordinator for Real Estate agents. I love people and can work in a group setting or independently. I am efficient in my work and pride myself on being professional in any situation. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

21
21
years of professional experience

Work History

Transaction Coordinator/Owner Agent

Admin Solutions LLC
05.2019 - Current
  • Review contracts and documents for real estate agents
  • Maintain files are compliant for real estate agents/compliant departments
  • Schedule Inspections
  • Schedule Closings
  • Follow-up with Clients
  • Follow-up with Lenders
  • Follow-up with Title Companies
  • Keep track of files until completion

Lead Office Administrator

Elite Pain Management
01.2018 - 05.2019


  • Front Desk, Answer a Multi-Phone Line
  • Efficient on "Advanced MD"
  • Verify Insurance Information
  • Schedule Appointments
  • File
  • Fax
  • Scan in Medical Records
  • Sort Mail
  • Prepare Deposits
  • Send Doctor Referrals

Patient Account Representative

Jordan Valley Community Health Center
04.2017 - 01.2018
  • Answer a Multi-Phone Line
  • Efficient on the billing program "Nextgen"
  • Verify Insurance Information
  • Bill Insurance
  • Follow-up on Insurance Denials
  • Post Payments and Make Adjustments on Patient Accounts
  • Call to verify balances w/ Collection Agency
  • Verify balances for Bankruptcies and provide necessary information to the State
  • Make payment arrangements for patients
  • Call insurance companies for Pre-Authorizations, TSA4 licensed Insurance Producer


Office Manager/Insurance Biller

Wellness Concepts Clinic
10.2008 - 04.2017
  • Schedule approximately 30 patients per day
  • Answer a Multi-Phone Line
  • File Charts
  • Scan Medical Records
  • Electronically Book Appointments and Collect Payments on Mindbody
  • Call and verify insurance benefits for patients
  • Bill insurance for Anthem/UnitedHealthcare/Cigna etc using Medisoft Computer Program
  • File claims electronically through a local clearinghouse
  • File Car accidents/Workman's Compensation claims
  • We contact the insurance companies or lawyers office with our patients' information and bill them accordingly
  • Interview potential employees
  • Make Employee/Doctor Schedules

Customer Service

Kathy Binkley State Farm Insurance
08.2005 - 09.2008
  • Sold Fire, Auto, Health and Life Insurance
  • Answered a Multi-Line Phone system
  • Filed personal information
  • Customer Service
  • Collected cash, check and credit payments for policies
  • Filed approximately 10 homeowners or automobile claims daily

Cashier/Service Desk/Menswear Manager

Big Kmart
07.2002 - 07.2005
  • Casher- checked out customers
  • Service Desk- refunded or exchanged purchases, worked a multi-phone system, money orders, balanced money drawer, customer service, conflict resolution, tax exempts, in charge of cashiers
  • Menswear Manager- ordered merchandise for department, stocked merchandise daily, paperwork, sales

Education

Medical Office Assistant Degree -

Vatterott College

High School Diploma - undefined

Parkview High School

Skills

  • Customer service
  • Faxing
  • Billing
  • Data entry
  • Filing
  • Typing
  • Accounting
  • HIPPA
  • Coding
  • Charting
  • Operations
  • Scheduling
  • Excel
  • Microsoft word
  • Google Desk
  • Microsoft Teams
  • Front Desk
  • Office Management
  • EMR Systems
  • Medical Billing
  • Medical Coding
  • Insurance Verification
  • Insurance Sales
  • Multi-Line Phone Operations
  • Basic Accounting
  • Patient Confidentiality
  • Customer Transactions
  • Daily Reports
  • Email Etiquette
  • Client Correspondence
  • Office Organization
  • Transaction Coordination
  • Team Communication
  • Scheduling Databases
  • Data Entry Accuracy

Timeline

Transaction Coordinator/Owner Agent

Admin Solutions LLC
05.2019 - Current

Lead Office Administrator

Elite Pain Management
01.2018 - 05.2019

Patient Account Representative

Jordan Valley Community Health Center
04.2017 - 01.2018

Office Manager/Insurance Biller

Wellness Concepts Clinic
10.2008 - 04.2017

Customer Service

Kathy Binkley State Farm Insurance
08.2005 - 09.2008

Cashier/Service Desk/Menswear Manager

Big Kmart
07.2002 - 07.2005

Medical Office Assistant Degree -

Vatterott College

High School Diploma - undefined

Parkview High School
Velisha Brockert