VELJKO NOVAKOVIC
Kragujevac,Serbia
Summary
With over 7 years of working in the USA market, I have experience in business development, customer support, customer service, and safety/recruitment within the trucking industry. My career has been dedicated to driving growth, enhancing customer satisfaction, and ensuring top-tier safety standards.
Analytical problem-solving allows me to streamline operations and deliver impactful results. Proficiency in analyzing data with Microsoft Excel and implementing process improvements has helped to drive organizational success.
Overview
7
7
years of professional experience
Work History
Business Development Specialist
My Truck Board
02.2024 - Current
- Improved lead generation efforts by refining prospecting techniques, resulting in higher-quality leads for sales team.
- Generate new customer leads and secure new accounts through proactive outreach and networking efforts
- Boosted sales 10% with development of positive customer relationships.
- Manage and nurture customer relationships to foster long-term partnerships and maximize customer satisfaction and retention
Safety Specialist
AAM Network inc
11.2023 - 02.2024
- Pre-employment screening (MVR, PSP, ClearingHouse, Pre-employment drug test)
- Uploading & maintaining all DQF items into multiple systems and past employment verification
- Conducted Onboarding trainings about safety and regulatory compliance for drivers to understand importance of FMCSA rules and regulations which reduced number of OOS inspection by 15%
- Monitor ELD to prevent drivers HOS and device connection violation
- Maintain daily communication with drivers
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
Safety and Compliance Coordinator
Compass United Carrier / Compass Holding LLC
07.2022 - 11.2023
- Pre-employment screening (MVR, PSP, ClearingHouse, Pre-employment drug test)
- Obtaining documentation for Claims and meeting with driver to discus preventability which resulted in lower number of accidents in 2023
- Developed and implemented new safety protocols that increased safety compliance and reduced number of OOS(Out Of Service) inspections by 20%
- DOT inspections analysis and meeting with drivers
- Review ELD events and issues brought up by ELD team
- Retraining & counseling sessions with drivers as problems are identified
Administrative Assistant / Drivers Trainer
International Trucking Association / Compass Holding LLC
06.2021 - 08.2022
- Staying up to date with FMCSA, CSA, and HOS rules and regulations
- Perform drivers' training to ensure drivers are familiar with CSA 7 BASIC
- Provided administrative support to management by creating reports and analysis, resulting in improved efficiency in daily operations
- Established and maintained efficient office procedures and processes, resulting in a reduction in administrative costs
- Created an automated workflow process that reduced administrative tasks, allowing for faster completion of projects
Sales Representative
Compass Truck Sales / Compass Holding LLC
07.2019 - 09.2021
- Expanded customer base through cold calling, networking, and relationship building
- Helping to achieve a significant increase in sales revenue by up to 20%
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service to customers
- Cultivated strong relationships with clients to ensure customer loyalty, Achieved quarterly sales targets
Business Development Specialist
MDG Canada
09.2017 - 07.2019
- Worked with both US and Canadian customers
- Daily contact with large number of customers enhancing sales
- Complete sales process from start with signing documents to the end of sales process
- Cultivated strong relationships with clients to ensure customer loyalty
- Managed needs of more than 2 customers at once using strong prioritization and multitasking abilities.
- Opened over 40 new accounts every month, exceeding quarterly goals by 10%.
Education
Do It Yourself Log Auditing HowTo Guidance for Auditing ELDs Paper Logs & Time Records -
JJ Keller & Associates Inc.
Chicago, IL07.2023
Unsafe Driving - Identifying, Managing, and Reducing Risky Behaviors -
JJ Keller & Associates Inc.
Chicago, IL06.2023
Top 3 Driver Compliance Concerns -
JJ Keller & Associates Inc.
Chicago, IL05.2023
High school degree -
I Tehnicka Skola Kragujevac
Kragujevac 05.2007
Skills
- Communication
- Customer Support
- Adaptability
- Microsoft Office
- Teamwork
- Analytical Thinking
- Process Optimization
- Business Development
- Cold-calling
- Lead Generation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Specialist
My Truck Board
02.2024 - Current
Safety Specialist
AAM Network inc
11.2023 - 02.2024
Safety and Compliance Coordinator
Compass United Carrier / Compass Holding LLC
07.2022 - 11.2023
Administrative Assistant / Drivers Trainer
International Trucking Association / Compass Holding LLC
06.2021 - 08.2022
Sales Representative
Compass Truck Sales / Compass Holding LLC
07.2019 - 09.2021
Business Development Specialist
MDG Canada
09.2017 - 07.2019
Do It Yourself Log Auditing HowTo Guidance for Auditing ELDs Paper Logs & Time Records -
JJ Keller & Associates Inc.
Unsafe Driving - Identifying, Managing, and Reducing Risky Behaviors -
JJ Keller & Associates Inc.
Top 3 Driver Compliance Concerns -
JJ Keller & Associates Inc.
High school degree -
I Tehnicka Skola Kragujevac
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