Velkis Carvajal
Hallandale Beach,FL
Summary
Results-driven customer service and administrative professional with extensive experience in client relations, operations management, and business development. Adept at handling customer inquiries, coordinating logistics, and streamlining processes to enhance efficiency. Highly organized, detail-oriented, and committed to delivering exceptional customer experiences.
Overview
20
20
years of professional experience
Work History
Logistics Lead
Embraer Aircraft Holding
01.2022 - 01.2024
- Supervised a team of 12 logistics operators, ensuring seamless daily operations
- Managed inventory, processed shipments, and coordinated international logistics
- Communicated with customers regarding urgent shipments and delivery timelines
- Handled documentation, including hazardous material and international shipping paperwork
- Improved processes and implemented efficiency-enhancing solutions
Customer Service Clerk & Manager Assistant
Central Freight Line
01.2017 - 01.2022
- Managed domestic and international shipping operations, invoicing, and tracking
- Provided real-time shipment updates to customers and sales representatives
- Assisted terminal managers and trained clerks in dispatching and inbound/outbound operations
- Served as a bilingual liaison for Spanish-speaking customers
Customer Service & Appointment Clerk
Wilson Trucking (Acquired by Central Freight Line)
01.2016 - 01.2017
- Scheduled and confirmed delivery appointments via email, phone, and online portals
- Assisted with clerical tasks, including data entry, reporting, and documentation
- Provided customer support and tracked shipments to ensure timely deliveries
Office Manager & HR Controller
H.A.T. Service/DBA Arctica Ice Cream
Miami, USA
01.2004 - 01.2015
- Oversaw HR functions, including recruitment, payroll processing, and record-keeping
- Maintained employee attendance records, vacation pay, and compliance documentation
- Provided administrative support, managed office operations, and ensured smooth workflow
Education
Bachelor’s Degree - Business Administration, Human Resources & Business Administration
Jones College
Miami, FLAssociate’s Degree - Computer Accounting, Accounting & Business Administration
Jones College
Miami, FLSkills
- Customer Service & Client Relations
- Administrative Support
- Operations & Logistics Coordination
- Problem-Solving & Conflict Resolution
- Data Entry & Documentation
- Scheduling & Appointment Coordination
- Microsoft Office Suite
- QuickBooks
- Bilingual: Fluent in English & Spanish
- SAP
- Inventory Management Systems
References
Available Upon Request
Languages
Fluent in English & Spanish (Written & Verbal)
Professional Attributes
- Strong attention to detail & organizational skills
- Excellent written & verbal communication
- Ability to multitask in fast-paced environments
- Team player with a customer-centric approach
Timeline
Logistics Lead
Embraer Aircraft Holding
01.2022 - 01.2024
Customer Service Clerk & Manager Assistant
Central Freight Line
01.2017 - 01.2022
Customer Service & Appointment Clerk
Wilson Trucking (Acquired by Central Freight Line)
01.2016 - 01.2017
Office Manager & HR Controller
H.A.T. Service/DBA Arctica Ice Cream
01.2004 - 01.2015
Bachelor’s Degree - Business Administration, Human Resources & Business Administration
Jones College
Associate’s Degree - Computer Accounting, Accounting & Business Administration
Jones College
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