Velma Blunt

• Coordinated patient scheduling and assist with preparing patients for check-in.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Restocked Holding room with adequate supply in preparation for patients.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Received, recorded and addressed incoming and outgoing communication via telephone and email.
• Carried out front office duties utilizing data entry skills in framework of medical database.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers.

• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
• Checked patient vitals such as temperature, blood pressure and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
• Cared for residents in assisted living facility and delivered high-quality support to meet needs.
• Supported ambulation and physical therapy needs by conducting planned exercise routines.

• Quickly and accurately counted drawers at start and end of each shift.
• Built positive relationships with customers to increase repeat business.
• Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Kept orderly and accurate accounting records by monitoring sales documentation.