Velma Cabral
King George,VA
Summary
Seasoned Auto Claims Adjuster with a 3-year background in preparing insurance claims for vehicle damages. Superb knowledge of resolution and claim settlement procedures. Familiarity with general liability procedures and auto insurance policies.
Overview
14
14
years of professional experience
Work History
Automobile Claims Adjuster
GEICO, Government Employees Insurance
01.2021 - Current
- Reduced processing time for claims by streamlining documentation and communication procedures.
- Collaborated with repair shops to ensure accurate estimates and timely repairs, minimizing downtime for clients.
- Improved department efficiency by implementing new claims management software, resulting in better organization and faster claim resolution.
- Conducted thorough investigations of automobile accidents to determine liability and assess damages accurately.
- Mentored junior adjusters by sharing best practices and offering guidance on complex cases, contributing to their professional growth.
- Managed a high volume of daily claims while maintaining attention to detail and adherence to company policies.
- Reduced instances of fraud by conducting detailed evaluations of questionable claims, protecting company resources from misuse.
- Participated in ongoing professional development opportunities, enhancing skills related to negotiation, investigation, and technology use within the field of insurance adjusting.
- Coordinated with other insurance providers to resolve claims disputes, resulting in fair resolutions for all parties involved.
- Reviewed police reports, photographs and other documentation to gain complete understanding of accident.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
Retail Asset Protection Manager
Walmart
11.2018 - 01.2021
- Enhanced overall asset protection by implementing effective security measures and loss prevention strategies.
- Reduced instances of theft by conducting regular audits, monitoring surveillance systems, and training staff on best practices.
- Improved inventory accuracy by overseeing regular cycle counts and addressing discrepancies in a timely manner.
- Collaborated with store management to develop and enforce policies for maintaining a safe and secure environment for employees and customers.
- Conducted thorough investigations into suspected cases of internal theft, resulting in the identification and remediation of vulnerabilities within the organization.
- Developed comprehensive training programs for new hires, ensuring they were well-equipped to handle various asset protection scenarios.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Leveraged data analysis tools to identify trends in theft or loss, enabling targeted interventions that yielded significant improvements in asset protection outcomes.
- Partnered with local law enforcement agencies to share information about potential threats or suspicious activity in the area.
- Implemented access control systems to safeguard sensitive areas of the business from unauthorized entry or tampering.
- Oversaw incident response efforts, coordinating resources effectively during emergency situations to minimize losses or damage sustained by the company.
- Established clear performance metrics for asset protection personnel, fostering an environment of accountability and continuous improvement among team members.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
- Coordinated with other managers across the organization to ensure alignment of asset protection priorities and integration of security measures into daily operations.
- Led regular meetings with key stakeholders to review the effectiveness of asset protection initiatives and discuss opportunities for further enhancement.
- Fostered strong relationships with vendors and suppliers, ensuring they were aware of the organization''s expectations around security and loss prevention.
- Wrote reports for internal and external crime, burglary, or theft.
- Built cross-functional relationships with business partners to reduce losses.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored store surveillance cameras to detect suspicious behavior.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Created and maintained records of security incidents and investigations.
- Performed thorough cash audits and deposit investigations.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Installed and maintained covert security equipment.
- Achieved 42% increase of theft identification and deterrent over previous years
Retail Assistant Manager
Walmart
07.2010 - 01.2021
- Streamlined store operations for increased efficiency through consistent monitoring and adjusting of inventory levels.
- Implemented loss prevention strategies to reduce shrinkage and maintain profitability.
- Developed strong relationships with vendors, negotiating favorable terms for product procurement.
- Mentored new employees in company policies, procedures, and best practices to ensure consistent performance standards across the team.
- Collaborated with store manager to develop action plans for improving overall store performance metrics.
- Assisted in budget planning and financial reporting, contributing to the achievement of fiscal goals.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Conducted regular staff meetings to communicate company updates and provide ongoing training opportunities for professional development.
- Ensured compliance with all safety regulations, maintaining a clean and organized workspace for staff and customers alike.
- Contributed to successful store audits by consistently adhering to company policies and procedures regarding cash handling, inventory control, and other operational processes.
- Improved employee retention rates by implementing recognition programs that encouraged growth within the company.
- Trained and developed new employees for ease of transition into team.
- Enforced policies and procedures and administered disciplinary action to encourage quality performance of retail staff.
- Controlled store inventory and reviewed cash handling and operations reports.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
- Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
- Managed expenses and developed strategies that positioned store to perform in accordance with budget.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Created employee work schedules for optimum coverage and labor cost control.
- Monitored employee compliance with health and safety regulations, proactively correcting issues.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- managed teams of up to 250 associates while acting as highest level of store manager on site over multiple shifts
Skills
- Claims Investigation
- Fraud Detection
- Estimating Repairs
- Organizational Skills
- Attention to Detail
- Ethical Conduct
Timeline
Automobile Claims Adjuster
GEICO, Government Employees Insurance
01.2021 - Current
Retail Asset Protection Manager
Walmart
11.2018 - 01.2021
Retail Assistant Manager
Walmart
07.2010 - 01.2021
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