VELMA PEREZ
General Manager Restaurant
Peoria,AZ
Summary
As an experienced general manager and leader in the food service and hospitality industry, I am committed to fostering a culture of integrity, professionalism, and passion in everything I do. With a deep dedication to making a lasting impact on the lives of those I encounter—whether staff, patrons, or senior members of the organization—I strive to inspire growth, deliver exceptional service, and create meaningful experiences that reflect my core values of excellence and respect for all.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Community Manager
Goldensun Ministries
01.2023 - 08.2024
Teacher’s Aide
Sage Child Development Center
01.2022 - 11.2022
General Manager
Pizza Patron
08.2020 - 10.2021
Bar Manager/Front End Manager
Applebee’s Neighborhood Bar & Grill
08.2016 - 12.2018
General Manager
Kentucky Fried Chicken
04.2013 - 12.2018
General Manager
CoCo’s Restaurant
03.2003 - 04.2013
Education
General Studies
University of Phoenix
01.2004
High School Diploma - undefined
Central High School
01.1983
Skills
- Leadership & Team Management: Proven ability to lead, motivate, and develop high-performing teams in a fast-paced hospitality environment
- Customer Service Excellence: Dedicated to delivering exceptional guest experiences, ensuring satisfaction through proactive service and conflict resolution
- Event Planning & Coordination: Expertise in planning, organizing, and executing large-scale community events, including menu planning, logistics, and vendor management
- Inventory & Supply Chain Management: Skilled in overseeing inventory, managing suppliers, and optimizing supply chains to ensure consistent quality and cost control
- Budgeting & Financial Management: Strong background in budget creation, financial forecasting, cost control, and maximizing profitability in both restaurant and bar settings
- Staff Recruitment & Training: Experienced in recruiting, onboarding, and developing staff, focusing on creating a collaborative and customer-centric work culture
- Vendor & Supplier Relations: Successful in negotiating contracts, managing vendor relationships, and ensuring timely delivery of products and services
- Health, Safety, & Compliance: Thorough knowledge of health and safety regulations, food safety standards, and liquor licensing compliance
- Menu Development & Beverage Expertise: Proficient in collaborating with chefs and bartenders to create innovative food and beverage offerings that attract and retain customers
- Problem-Solving & Crisis Management: Demonstrated ability to handle operational challenges, manage emergencies, and provide quick, effective solutions under pressure
- Multi-Unit Operations Management: Experience overseeing multiple locations, ensuring operational consistency, quality control, and staff coordination across sites
Certification
- Microsoft Office 365, January 2024
- Article VIII: Disability Rights, January 2023
- CPR/First Aid Certification, January 2023
- AZ-Level 1 Fingerprint Clearance, January 2022
- Leadership Mindset Training: Taking People with You, February 2015
- Human Resources & Staff Relations, April 2013
- Merit Operating Systems, March 2013
Timeline
Community Manager
Goldensun Ministries
01.2023 - 08.2024
Teacher’s Aide
Sage Child Development Center
01.2022 - 11.2022
General Manager
Pizza Patron
08.2020 - 10.2021
Bar Manager/Front End Manager
Applebee’s Neighborhood Bar & Grill
08.2016 - 12.2018
General Manager
Kentucky Fried Chicken
04.2013 - 12.2018
General Manager
CoCo’s Restaurant
03.2003 - 04.2013
High School Diploma - undefined
Central High School
General Studies
University of Phoenix