Recognized for exemplary customer service and team collaboration. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills.
Overview
23
23
years of professional experience
Work History
Director of Operations
Jack's Stir Brew
11.2022 - Current
Successfully launched new branches at the Met Life Building, 11 Hoyt in Downtown Brooklyn, and a new partnership with JCrew concept in SoHo.
Successfully executed a strategic pivot to re-launch Jack's in Sag Harbor.
Along the way we have partnered with luxury brands that share our passion for New York City + The Hampton's
Managed all operational aspects across 5 NYC locations and 2 Hampton's locations
Rejuvenated team morale and implemented strategies to enhance employee development and retention.
Generated novel drink offerings and cultivated collaborative relationships with culinary partners.
Developed and implemented operational policies and procedures to improve efficiency.
Ensured compliance with applicable laws, regulations, industry standards.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Provided strategic direction on a variety of marketing initiatives including advertising, promotions, public relations, digital marketing.
Director of Retail Operations
Oren's Coffee NYC
06.2019 - 11.2022
Played an instrumental role in developing and implementing a thorough brand makeover strategy, resulting in the successful launch of a modernized website for Oren's.
Adopted the company's voice across all platforms and introduced guests to innovative coffee methods
Collaborated with Trade, Spinn, and other partners to distribute coffee to consumers' homes
Managed all retail locations, wholesale and online sales.
Consultant
Felix Roasting Company
New York, NY
07.2021 - 06.2022
Successfully managed the reopening of the flagship Park Avenue store following a 17-month hiatus.
Sourced and trained new management teams for both Park Avenue and Greene Street locations.
Collaborated with Hotel Jerome team to successfully launch Aspen location.
Led and supervised teams amidst the challenges of the pandemic's second wave
Assisted Chef Marlon Rambaran in the creation, instruction, and successful implementation of a cutting-edge food and cocktail initiative.
Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
Store Manager
Starbucks Coffee Company
12.2009 - 06.2019
Recruited, trained and motivated new talent
Facilitated the progression of existing staff members into leadership positions
Demonstrated expertise in multi-unit operations including HR, inventory management and budgeting
Demonstrated expertise in strategic planning, quality assurance, accounting and seasonal promotions
Constantly adapted to challenges while remaining calm in a constantly fluctuating retail environment.
Assistant Store Manager
Charlie Browns Steakhouse
01.2002 - 01.2009
Managed Accounts Receivable, Human Resources, Training, and Recruiting responsibilities
Managed payroll, liquor contracts, and oversaw multi-unit management while implementing seasonal and strategic planning.
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Supervised cash handling processes to ensure accuracy of transactions.
Education
Communications and Philosophy -
Bergen Community College
Paramus, NJ
Skills
Microsoft Office Suite
Kronos
Square
Taleo
Revel
Micros
Serv-Safe Certified Food Manager
State Food Safety Certified Food Protection Manager