Summary
Overview
Work History
Education
Skills
References
Timeline
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Velma Ranger Wachausen

Bergenfield,NJ

Summary

Recognized for exemplary customer service and team collaboration. Dynamic and performance-driven business professional with high integrity, strong work ethic and great leadership skills.

Overview

23
23
years of professional experience

Work History

Director of Operations

Jack's Stir Brew
11.2022 - Current
  • Successfully launched new branches at the Met Life Building, 11 Hoyt in Downtown Brooklyn, and a new partnership with JCrew concept in SoHo.
  • Successfully executed a strategic pivot to re-launch Jack's in Sag Harbor.
  • Along the way we have partnered with luxury brands that share our passion for New York City + The Hampton's
  • Managed all operational aspects across 5 NYC locations and 2 Hampton's locations
  • Rejuvenated team morale and implemented strategies to enhance employee development and retention.
  • Generated novel drink offerings and cultivated collaborative relationships with culinary partners.
  • Developed and implemented operational policies and procedures to improve efficiency.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided strategic direction on a variety of marketing initiatives including advertising, promotions, public relations, digital marketing.

Director of Retail Operations

Oren's Coffee NYC
06.2019 - 11.2022
  • Played an instrumental role in developing and implementing a thorough brand makeover strategy, resulting in the successful launch of a modernized website for Oren's.
  • Adopted the company's voice across all platforms and introduced guests to innovative coffee methods
  • Collaborated with Trade, Spinn, and other partners to distribute coffee to consumers' homes
  • Managed all retail locations, wholesale and online sales.

Consultant

Felix Roasting Company
New York, NY
07.2021 - 06.2022
  • Successfully managed the reopening of the flagship Park Avenue store following a 17-month hiatus.
  • Sourced and trained new management teams for both Park Avenue and Greene Street locations.
  • Collaborated with Hotel Jerome team to successfully launch Aspen location.
  • Led and supervised teams amidst the challenges of the pandemic's second wave
  • Assisted Chef Marlon Rambaran in the creation, instruction, and successful implementation of a cutting-edge food and cocktail initiative.
  • Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.

Store Manager

Starbucks Coffee Company
12.2009 - 06.2019
  • Recruited, trained and motivated new talent
  • Facilitated the progression of existing staff members into leadership positions
  • Demonstrated expertise in multi-unit operations including HR, inventory management and budgeting
  • Demonstrated expertise in strategic planning, quality assurance, accounting and seasonal promotions
  • Constantly adapted to challenges while remaining calm in a constantly fluctuating retail environment.

Assistant Store Manager

Charlie Browns Steakhouse
01.2002 - 01.2009
  • Managed Accounts Receivable, Human Resources, Training, and Recruiting responsibilities
  • Managed payroll, liquor contracts, and oversaw multi-unit management while implementing seasonal and strategic planning.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
  • Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
  • Supervised cash handling processes to ensure accuracy of transactions.

Education

Communications and Philosophy -

Bergen Community College
Paramus, NJ

Skills

  • Microsoft Office Suite
  • Kronos
  • Square
  • Taleo
  • Revel
  • Micros
  • Serv-Safe Certified Food Manager
  • State Food Safety Certified Food Protection Manager

References

  • Oren Bloostien, COO, Oren's Coffee NYC, orenbean@gmail.com, (917) 653-3584
  • Rakesh Chandiramani, CEO, Jack's Stir Brew, rakesh@cupajack.com, (917) 584-2552

Timeline

Director of Operations

Jack's Stir Brew
11.2022 - Current

Consultant

Felix Roasting Company
07.2021 - 06.2022

Director of Retail Operations

Oren's Coffee NYC
06.2019 - 11.2022

Store Manager

Starbucks Coffee Company
12.2009 - 06.2019

Assistant Store Manager

Charlie Browns Steakhouse
01.2002 - 01.2009

Communications and Philosophy -

Bergen Community College
Velma Ranger Wachausen