Velma Thomas
Humble
Summary
Results-oriented professional with a proven track record of achievements. Eager to secure a challenging career that offers opportunities for educational growth and allows me to leverage my extensive experience. Dedicated to delivering high-quality work and exceeding expectations. Skilled at identifying and capitalizing on opportunities for professional development. Passionate about contributing to a dynamic team environment and driving success through strategic thinking and innovative problem-solving. Committed to continuous learning and staying abreast of industry trends to remain competitive in today's ever-evolving job market.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Independent Adjuster
Independent Adjuster
07.2018 - 12.2024
- Licensed Adjuster-worked several claims under trainee program.
- Handled over 1,000 insurance claims for both auto and property, while working with various independent adjuster firms and insurance companies
- Reviewed claims and photos submitted by inspectors to confirm estimates were in line with damages caused by wind, hail, flood, etc.
- Routinely perform investigations as needed through civil authorities, lenders and/or other insurance providers to ensure accurate claim handling
- Negotiates with policyholders to settle claims.
- Issued payments for settlements and/or supplements owed.
- Conducted prompt, thorough and fair investigation by obtaining relevant facts to determine coverage, origin and extent of loss.
- Conducted comprehensive investigations on property damage claims to determine accuracy and validity.
- Evaluated policy coverage and assessed damages to ensure compliance with state regulations.
- Maintained current knowledge of industry trends and best practices through continuous professional development opportunities such as training sessions or certifications courses.
- Increased accuracy in estimates by utilizing industry-standard software tools for calculating repair costs based on collected data.
Insurance Agent
Teleperformance USA
08.2024 - 09.2024
- Developed tailored insurance solutions to meet diverse client needs.
- Conducted thorough policy reviews to ensure compliance and accuracy.
- Guided clients through claims processes, facilitating timely resolutions.
- Established strong relationships with clients, fostering trust and loyalty.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Real Estate Agent
Florida Star Realty
11.2016 - 08.2018
- Interview the clients to ascertain the type of property they are interested in. and generate property list to meet that need while adhering to their financial threshold.
- Accompany clients to different properties and highlight property features.
- Is a Consultant by aiding the client to make decisions by sharing my expertise in real estate and being current on industry trends.
- Coordinate appointments to show homes to prospective clients.
- Seek New Clients to create future work for myself and new business for the agency.
- Confer with lenders, escrow companies, home inspectors and exterminators to ensure that the conditions and terms are met before closing.
- Prepare real estate documents such as contracts, purchase agreements, and leases.
- Negotiated contracts and facilitated closing processes for residential property transactions.
- Conducted market analyses to determine competitive pricing strategies for listings.
- Guided clients through home buying and selling processes, ensuring compliance with legal requirements.
- Organized open houses and property showings, showcasing features that align with client needs and preferences.
- Negotiated, facilitated, and managed real estate transactions.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Advised clients on market conditions and property value for informed decision-making.
- Conducted comprehensive market research to provide clients with accurate information on current trends and pricing strategies.
Sales/Customer Service
Infinity Sales Group
07.2014 - 10.2016
- Answer incoming calls from customers and sell media products and security systems.
- Collect payments and schedule installation dates.
- Set appointments for installers.
- Upsell products and services for DIRECTV, dish and ADT home security.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Real Estate Agent
Florida Star Realty
03.2011 - 11.2014
- Interview the clients to ascertain the type of property they are interested in. and generate property list to meet that need while adhering to their financial threshold.
- Accompany clients to different properties and highlight property features.
- Is a Consultant by aiding the client to make decisions by sharing my expertise in real estate and being current on industry trends.
- Coordinate appointments to show homes to prospective clients.
- Seek New Clients to create future work for myself and new business for the agency.
- Confer with lenders, escrow companies, home inspectors and exterminators to ensure that the conditions and terms are met before closing.
- Prepare real estate documents such as contracts, purchase agreements, and leases.
Loan Officer
Lenders Financial
06.2002 - 05.2005
- Submit applications to credit analysts for verification and recommendation.
- Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans
- Review loan agreements are complete and accurate according to company policy and procedures.
- Meet with clients to obtain information for loan applications and explain the different loan options available based on credit and answer clients’ questions.
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Education
Certificate - Microsoft Office
Atlantic Tech Center
Pompano Beach, Fl01.2004
Real Estate Certificate -
Gold Coast School of Real Estate
Tamarac, Fl01.2005
Life And Health Insurance
Gold Coast School of Insurance
Tamarac, FL02-2018
Skills
- Proficient in computer applications
- Proficient in Microsoft Office Suite
- Client relations expertise
Certification
- Licensed Real Estate Agent Florida
- Licensed Insurance Adjuster
- Licensed Insurance Agent
Timeline
Insurance Agent
Teleperformance USA
08.2024 - 09.2024
Independent Adjuster
Independent Adjuster
07.2018 - 12.2024
Real Estate Agent
Florida Star Realty
11.2016 - 08.2018
Sales/Customer Service
Infinity Sales Group
07.2014 - 10.2016
Real Estate Agent
Florida Star Realty
03.2011 - 11.2014
Loan Officer
Lenders Financial
06.2002 - 05.2005
Certificate - Microsoft Office
Atlantic Tech Center
Real Estate Certificate -
Gold Coast School of Real Estate
Life And Health Insurance
Gold Coast School of Insurance
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