Velma Michelle Richardson

Evaluated supplier quotations to determine best value for money products or services.

Collaborated closely with other departments to understand their product requirements and ensure timely fulfillment of orders.

Maintained records of purchases, pricing, and other important data in company databases.

Monitored stock levels and identified purchasing needs.

Conducted research to identify new potential suppliers based on quality, price, availability, reliability and serviceability criteria.

Analyzed market trends to anticipate future material needs.

Performed regular reviews of existing contracts to negotiate better terms or reduce costs where possible.

Reviewed and updated suppliers' information such as contact details, payment terms, and performance ratings.

Organized periodic meetings with vendors and suppliers to discuss business objectives.

Identified opportunities for process improvement within the procurement cycle.

Strengthened traceability, developing organization systems for purchase orders, invoices, pricing and reports.

Tracked orders and confirmed system lead times, delivery dates and costs.

Prepared and processed purchase orders for supplies, equipment and services.

Reviewed and approved vendor invoices.

Traced missing material and shipments through vendor and customer communications.

Identified areas of operational inefficiency and implemented solutions to streamline processes.

Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.

Analyzed market trends to identify opportunities for product expansion or improvement.

Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.

Oversaw daily cash handling procedures, reconciling discrepancies as necessary.

Assisted in recruiting efforts by interviewing candidates for open positions in the store.

Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Managed day-to-day operations including scheduling shifts, assigning tasks.

Maintained a safe working environment by enforcing safety regulations.

Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Coached and developed store associates through formal and informal interactions.

Developed administrative processes to achieve organizational objectives and improve office efficiency.
Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
Directed customer communication to appropriate department personnel.
Composed correspondence, reports and meeting notes.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Provided secretarial and office management support while building cooperative working relationships.
Scheduled appointments, meetings and events for management staff.
Responded effectively to sensitive inquiries or complaints.
Obtained scanned records and uploaded to database.
Delivered exceptional customer service through direct communication with clients and team members.
Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
Maintained appointment and event calendars for executives and department heads.
Completed appraisal orders according to completed construction phases on homes.

Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
Verified details with policyholders and requested additional information.
Reviewed documentation and accounts to gain full picture.
Assisted claimants, providers and clients with problems or questions regarding claims.
Corresponded with insured or agent to obtain information or inform of account status or changes.
Processed claims for payment or forwarded to appropriate personnel for further investigation

Prepared and reviewed insurance-claim forms and related documents for completeness.

Collaborated with fellow team members to manage large volume of claims.

Examined claims, records and procedures to grant approval of coverage.

Assisted new policyholders with processing claims.