Velma P. Ebanks
Slidell,LA
Summary
Results-oriented bilingual Customer Service professional commended for exceptional customer satisfaction ratings, speedy resolutions and consistent availability. Strategic and persuasive with 10 years of experience working in customer-facing environments. Accustomed to using tactful communication and active listening to creatively solve problems achieve positive outcomes.
Overview
16
16
years of professional experience
Work History
Loan Processor/Customer Service - Remote
LENDISTRY
02.2021 - 11.2023
- Conducted verification of various documents such as income statements, tax returns and bank statements to ensure accuracy.
- Established maximum loan amounts according to underwriting standards and communicated decisions to customers.
- Analyzed financial information including income, assets, liabilities and credit history of applicants.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Utilized computer systems for the purpose of data entry and tracking.
Loan Processor/Quality Control Analyst
HOUSTON BUSINESS DEVELOPMENT CENTER
07.2020 - 01.2021
- Maintained accurate records of all logging activities.
- Applied critical thinking while maintaining high level of accurate and attention to detail to each application.
- Analyzed loan applications and supporting documents to determine eligibility for approval.
Accounting Coordinator
CRISTO REY JESUIT PREP COLLEGE HIGH SCHOOL
08.2019 - 02.2020
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Prepared bank deposits and reconciled accounts as necessary.
- Responsible for entering customer payments into the accounting software system.
- Analyzed customer account information to identify discrepancies or trends in payment history.
- Performed quality assurance on all generated reports prior to release to ensure accuracy and integrity of information presented.
Office Manager
DETECTACHEM
06.2018 - 06.2019
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Successfully coordinated various department events, including meetings, conferences, and travel logistics.
- Maintained filing system for records, correspondence and other documents.
- Monitored and maintained appropriate inventory levels to support operations.
- Supported management team with report and presentation preparation.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Payroll Specialist
FISK ELECTRIC
11.2017 - 06.2018
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Conducted orientation sessions to introduce company policies and procedures.
- Assisted in creating employee handbooks, job descriptions, and other documents related to onboarding processes.
- Tracked completion of new hire paperwork and ensured accuracy of information provided by employees.
Executive Administrative Assistant
MOSING GROUP
07.2015 - 09.2017
- Organized and maintained executive calendars, scheduled meetings, conferences, travel arrangements, and appointments.
- Developed filing systems to maintain confidential records of personnel information and business activities in accordance with company policies.
- Ordered office supplies as needed while monitoring inventory levels to ensure adequate stock is available at all times.
- Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
- Established procedures for maintaining files of all office correspondence, memorandums, agreements, contracts., ensuring easy access when needed.
Facilities Coordinator
NetIQ
11.2014 - 07.2015
- Assisted with the preparation of presentations for senior management meetings.
- Coordinated with vendors and suppliers to ensure product availability and delivery timelines were met.
- Coordinated with technicians to ensure timely completion of all repair jobs.
- Developed schedules for preventive maintenance activities.
Executive Assistant
SOUTHWEST WATER COMPANY
09.2010 - 11.2014
- Provided secretarial support to the executive staff including composing correspondence, memos, presentations, reports and other documents as requested.
- Assisted corporate travelers in making flight and hotel reservations.
- Created expense reports for each traveler's trip.
- Processed payments for all related travel expenses.
- Collaborated with senior leadership on strategic planning initiatives related to future projects.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Maintained a detailed database of project information including budgeting, resources and deliverables.
Front Desk Executive
NORTHSHORE LIVING CENTER
Slidell, LA
01.2008 - 07.2010
- Delivered excellent customer service through professional phone etiquette and effectively connecting callers with the right personnel.
- Ensured customer satisfaction by promptly resolving issues and directing them to appropriate staff members.
- Managed patient records in compliance with company policy and state regulations.
- Identified and resolved discrepancies between customer accounts and company records.
- Maintained accurate records of reconciliation activities.
Education
ASSOCIATE BUSINESS ADMISTRATION AND MANAGEMENT -
KAPLAN UNIVERSITY
12.2015
Skills
- Time Management
- Organizational
- Goal Oriented
- Customer Satisfaction
- Critical Thinking
- Attention to Detail
- Analytical
- Problem Resolution
- Reading Comprehension
- Credit card payment processing
- Business development understanding
- Self-motivator
- Adaptability
- Project Coordinator
- Report Preparation
- Data Collection
- Typing proficiency
- Shipping and receiving understanding
- Technical Support
- Inbound and Outbound Calling
- Quality Control
- Client Relationship Building
- Complaint resolution
- Effective Communication
Timeline
Loan Processor/Customer Service - Remote
LENDISTRY
02.2021 - 11.2023
Loan Processor/Quality Control Analyst
HOUSTON BUSINESS DEVELOPMENT CENTER
07.2020 - 01.2021
Accounting Coordinator
CRISTO REY JESUIT PREP COLLEGE HIGH SCHOOL
08.2019 - 02.2020
Office Manager
DETECTACHEM
06.2018 - 06.2019
Payroll Specialist
FISK ELECTRIC
11.2017 - 06.2018
Executive Administrative Assistant
MOSING GROUP
07.2015 - 09.2017
Facilities Coordinator
NetIQ
11.2014 - 07.2015
Executive Assistant
SOUTHWEST WATER COMPANY
09.2010 - 11.2014
Front Desk Executive
NORTHSHORE LIVING CENTER
01.2008 - 07.2010
ASSOCIATE BUSINESS ADMISTRATION AND MANAGEMENT -
KAPLAN UNIVERSITY
Similar Profiles
Michael OlawaleMichael Olawale
IT Compliance Specialist / GRC Analyst at LendistryIT Compliance Specialist / GRC Analyst at Lendistry
Rachel ZebroRachel Zebro
Sr. Human Resources Business Partner at LendistrySr. Human Resources Business Partner at Lendistry
Nichole BeaufortNichole Beaufort
PPP Loan Analyst at LENDISTRY Via VACO STAFFING - RemotePPP Loan Analyst at LENDISTRY Via VACO STAFFING - Remote
Roshain MitchellRoshain Mitchell
Detective at New Orleans Police DepartmentDetective at New Orleans Police Department
Jordan LiddellJordan Liddell
Flooring Installer at Independant ContractorFlooring Installer at Independant Contractor