Velma V Atkins

Receiving disability

• Identified needs and coordinated plans for travel and out-of-town functions.
• Transported self to medical appointments and errands to support convenience and energy levels.

• Scheduled office meetings and client appointments for staff teams.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Executed record filing system to improve document organization and management.
• Managed department budgets and generated financial reports for management review.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

• Searched cells of inmates to identify and confiscate contraband and other prohibited items.
• Escorted inmates to and from cells, court, hospitals, and medical appointments.
• Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
• Conducted routine and emergency head counts.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Tracked inmates through head counts, visitor logs, and scheduled activities.

• Handled high volume of engagements and fast pace of cloud computing market.
• Complied with corporate policies and promoted and followed company initiatives.
• Handled customer inquiries and suggestions courteously and professionally.
• Updated account information to maintain customer records.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.

• Followed safety procedures and guidelines to maintain safe working environments.
• Used equipment properly to avoid workplace hazards or injuries.
• Resolved issues quickly to maintain productivity goals.
• Organized work to meet demanding production goals.
• Inspected and adjusted work performed to meet expectations.
• Participated in regular meetings with team members to discuss production updates.
• Took on additional shifts during peak work periods to keep projects on schedule.
• Volunteered for additional assignments during peak work periods to keep tasks on schedule.

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Built strong relationships with customers through positive attitude and attentive response.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Processed new hire paperwork and documents.
• Verified timekeeping records and handled any discrepancies with employees.
• Maintained payroll information by calculating, collecting, and entering data.
• Updated employee files with new details such as changes in address or salary levels.
• Issued paychecks on designated pay dates to avoid employee dissatisfaction.
• Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
• Maintained employee privacy and protected payroll operations by keeping all information confidential.
• Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
• Processed garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
• Maintained employee confidence and protected payroll operations by keeping information confidential.
• Reconciled bank and payroll records routinely to verify accuracy.
• Created payroll reports, tax forms and other financial reports to provide employer with necessary information to make informed business decisions.
• Filed payroll taxes with appropriate government agencies by deadlines to minimize risk of penalties or fines.
• Processed timecards and payroll data for team of employees.
• Completed payroll accurately and timely to meet employee expectations.
• Tracked employee vacation, sick and personal time.