Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
General Manager
Travelodge By Wyndham
Columbus, GA
01.2021 - Current
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Proven ability to learn quickly and adapt to new situations.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Worked flexible hours across night, weekend, and holiday shifts.
Managed time efficiently in order to complete all tasks within deadlines.
Organized and detail-oriented with a strong work ethic.
Demonstrated strong organizational and time management skills while managing multiple projects.
Adaptable and proficient in learning new concepts quickly and efficiently.
Strengthened communication skills through regular interactions with others.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Medical Receptionist
Rivercity Rehabilitation & Spine Specialists
Columbus, GA
06.2018 - 11.2020
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Trained and guided team members to maintain high productivity and performance metrics.
Hotel Front Desk Supervisor
Laquinta Inn & Suites by Wyndham
Columbus, GA
09.2014 - 05.2018
Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
Trained new front desk staff members, improving overall team performance and knowledge.
Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
Managed inventory of supplies at the front desk, ordering additional resources when necessary to maintain efficient operations.
Education
High School Diploma -
Shaw High School
Columbus, GA
08.1996 - 08.2000
No Degree - Management & Supervisory Development
Columbus Technical College
Columbus, GA
01.2001 - 05.2002
Skills
Companionship and emotional support
Patient-focused care
Trustworthy companion
Patient education
Adaptable
Feeding assistance expert
Efficient and reliable team player
Wound Care
Compassionate caregiver
Compassionate
Inpatient care
Recording vital signs
Timeline
General Manager
Travelodge By Wyndham
01.2021 - Current
Medical Receptionist
Rivercity Rehabilitation & Spine Specialists
06.2018 - 11.2020
Hotel Front Desk Supervisor
Laquinta Inn & Suites by Wyndham
09.2014 - 05.2018
No Degree - Management & Supervisory Development
Columbus Technical College
01.2001 - 05.2002
High School Diploma -
Shaw High School
08.1996 - 08.2000
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