VELMURUGAN MOHANAN
Louisville,USA
Summary
Network professional with extensive experience in designing and managing enterprise network operations, specializing in incident resolution and infrastructure modernization. Demonstrated ability to ensure high availability for critical services while collaborating effectively with cross-functional teams to enhance operational efficiency across diverse environments.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Network Lead | Network Architect
UPS | Tech Mahindra
Louisville, USA
03.2018 - Current
- Delivered Level 2 and Level 3 support for UPS global enterprise infrastructure, ensuring high availability of business-critical services across data centers, WAN, branch, wireless, and hybrid cloud environments.
- Executed advanced technical investigations for high-priority production incidents, utilizing Layer 2–Layer 7 troubleshooting, packet analysis, and root cause analysis.
- Coordinated data center network buildouts, expansions, migrations, and hardware refreshes, ensuring seamless implementation across network engineering and data center operations.
- Acted as the primary technical escalation point for TSG and NOC teams, providing advanced support for Airpark and Airline network infrastructure.
- Partnered with Cisco TAC, telecommunications providers, application, security, and infrastructure teams to restore business-critical services, enhancing network reliability and performance.
- Developed technical documentation and standardized operational procedures, mentoring engineering teams to improve troubleshooting consistency and operational excellence.
Cisco Systems | Tech Mahindra
Cisco Systems
Raleigh, North Carolina
05.2012 - 03.2018
- Supported Cisco managed service platforms including PNOC and CSFP, ensuring reliable network monitoring and operational support.
- Executed IOS upgrades, administered platforms, onboarded customers, and provided application support while monitoring network health proactively.
- Collaborated with development, operations, and support teams to sustain high platform availability and prepared migration strategies and documentation.
Module Lead
TELUS | Tech Mahindra
05.2009 - 05.2012
- Designed and provisioned enterprise WAN services, enhancing connectivity with CDNA, DNA, Frame Relay, ISDN PRI, and T1 circuits.
- Executed network design, capacity planning, and service activation, ensuring thorough infrastructure documentation for operational efficiency.
- Developed SOPs and supported quality initiatives to streamline operational processes and improve service delivery.
Deputy Manager
Reliance Communications Ltd
03.2007 - 05.2009
- Coordinated broadband network deployment and service provisioning, enhancing capacity for enterprise and consumer connectivity services.
- Managed network build activities, node migrations, and backhaul readiness to support business growth and improve network capacity.
- Collaborated with planning, construction, sales, and operations teams to resolve network constraints and ensure timely service delivery.
Education
Bachelor of Engineering - Electronics & Communication
Anna University
Skills
Personal Information
Title: Enterprise Infrastructure Data Center Networking Global Network Operations Network Modernization & Migration
Certification
ITIL Foundation V3, ScienceLogic Professional Certification, Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Citrix LB and Traffic management
Accomplishments
- Supported enterprise infrastructure modernization by participating in technology refreshes, hardware deployments, firmware upgrades, Design and network migration initiatives across global environments.
- Led technical teams and successfully delivered complex network initiatives end-to-end, owning execution from planning and resource coordination through implementation, production validation, and operational handover while coordinating cross-functional teams, vendors, and stakeholders.
- Provided leadership across Change, Major Incident, and Problem Management, leading critical production calls, coordinating engineering teams and stakeholders, driving technical decision-making and service restoration, and ensuring RCA, corrective actions, and operational improvements were completed through closure.
- Supported successful RFP responses that contributed to winning new projects, providing technical solutioning, architecture and design inputs, scope definition, effort estimation, technology selection, risk assessment, and delivery planning while collaborating with sales, pre-sales, architecture, and delivery teams.
- Resolved high-impact production incidents through advanced Layer 2–Layer 7 troubleshooting, packet analysis (Wireshark, NIKSUN, Riverbed), and root cause analysis, improving service availability.
- Supported hybrid cloud connectivity across Microsoft Azure, Google Cloud Platform (GCP), IBM Cloud, and enterprise network infrastructure, ensuring reliable connectivity for business-critical applications.
- Provided Level 3 escalation support for troubleshooting complex enterprise network issues across data centers, WAN, SD-WAN, branch, wireless, and hybrid cloud environments.
- Developed operational documentation, including SOPs, MOPs, HLDs, and LLDs, to standardize implementation and troubleshooting processes across enterprise network environments.
Timeline
Network Lead | Network Architect
UPS | Tech Mahindra
03.2018 - Current
Cisco Systems | Tech Mahindra
Cisco Systems
05.2012 - 03.2018
Module Lead
TELUS | Tech Mahindra
05.2009 - 05.2012
Deputy Manager
Reliance Communications Ltd
03.2007 - 05.2009
Bachelor of Engineering - Electronics & Communication
Anna University