VELONIQUE CLARKE

• Teach English as a Foreign Language; Business Communications and Conversational English online
• Deliver engaging lessons: Conduct one-on-one online lessons video chat to improve students' reading, writing, listening, and conversing skills.

• Tenant Relations & Communication: Serving as a primary point of contact for tenants, handling inquiries, logging complaints, and ensuring timely communication about property updates, maintenance schedules, and policy changes.
• Maintenance Coordination: Managing the maintenance inbox and work orders, coordinating with internal service technicians and external vendors, and ensuring repairs are completed and invoiced accurately and promptly. This includes both corrective repairs and scheduling preventative maintenance.
• Lease Administration: Assisting with the leasing process, which involves managing lease agreements, collecting necessary documentation (e.g., security deposits, certificates of insurance)
• Property Inspections: Performing or assisting with routine property inspections (move-in/move-out, regular site visits) to identify maintenance needs, ensure lease compliance, and uphold health and safety standards.
• Marketing Support: Assisting with marketing vacant units, creating and updating property listings, and coordinating property showings for potential tenants.
• Oversaw property maintenance operations, coordinating with vendors for efficient service delivery.
• Streamlined rent collection processes, enhancing cash flow and minimizing delinquencies.
• Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
• Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
• Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Enhanced property value by overseeing renovation projects and recommending improvements to common areas.

• Sorted, washed, dried, and folded various fabrics with attention to quality and cleanliness standards.
• Ensured compliance with health and safety regulations while maintaining a clean work environment.
• Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
• Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
• Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
• Examined dried clothes to identify stains, tears and issues.

• Delivered exceptional customer service in fast-paced dining environment.
• Managed multiple tables efficiently, ensuring timely food and beverage service.
• Collaborated with kitchen staff to ensure accurate order preparation and presentation.
• Maintained cleanliness and organization of dining area to comply with health standards.
• Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
• Maintained clean and welcoming dining environment, ensuring a positive guest experience.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Used cash registers and credit card machines to cash out customers.

• Maintained cleanliness and organization in guest rooms and common areas.

Maintained cleanliness and organization in guest rooms and common areas.

• Executive Assistant to the General Manager, provide administrative support, research and events planning services within the executive offices and provide day to oversight of the hotel’s business centre
• Coordinated executive schedules, ensuring efficient use of time and resources.
• Managed communication between departments, facilitating timely information flow.
• Organized travel arrangements, optimizing logistics for executives and staff.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Answered high volume of phone calls and email inquiries.
• Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Improved team communication and collaboration through coordination of weekly meetings and distribution of agendas.
• Took notes and dictation at meetings.