Velori Seay
Fairburn,GA
Summary
Experience working in the health care industry. Self starter with excellent customer service skills who is able to assess client needs, make timely decisions, and provide appropriate follow through.
Overview
7
7
years of professional experience
Work History
Claims Representative
VDART INC
Atlanta, GA
08.2021 - 12.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Answering claimant question and inquiries regarding current, and backdated unemployment claims.
- Filing Initial, and backdated unemployment claims in Department Of Labor systems.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Remote Care Representative
Change Healthcare
Port Saint Lucie, FL
09.2020 - 05.2021
- Scheduled patient appointments, procedures, and consultations based on physician availability.
- Entered patient interaction details in Cerner to track requests, document problems and record solutions offered.
- Responded to patients requests for products, services and company information.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Remote Technical Support Representative
Vivint Smart Home
Tampa, FL
03.2018 - 11.2019
- Answered 30- 40 technical support calls daily to assist Vivint Smart Home customers, and employees.
- Assisted customers with troubleshooting Vivint devices including alarm systems, alarm sensors, motion detectors door locks, key fobs, and cameras.
- Assisted Vivint customers with connecting devices, and systems to networks by troubleshooting routers, and modems.
- Scheduling, and dispatch of technical field representatives whom visit the customer at the home to fulfill work orders in order to resolve technical issues.
- Assisted customer with any billing, payment, or equipment invoice inquiries.
Certified Medical Assistant
Women's Health Specialsts
Jensen Beach, Fl
08.2015 - 11.2017
- Assisted physicians with exams, and procedures.
- Performed venipuncture for standard blood test.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Obtained patient vitals such as blood pressure, temperature, and pulse.
- Tested and recorded blood glucose, and Iron levels.
- EMR chartng.
- Preparing, cleaning,and stocking patient rooms.
Customer Service Specialist
Convey Health Solutions
Fort Pierce, FL
06.2015 - 02.2016
- Enrolling members into CVS prescription drug plans.
- Assisted members with gaining knowledge on Medicare part D.
- Answering member inquiries,pertaining to health benefits.
- Filling member prescriptions via mail, phone,or internet.
- Worked closely with Doctors Offices in order to obtained necessary documentation order to fill a prescription.
Administrative Assistant
Health At Home
Stuart, FL
03.2015 - 06.2015
- Assisted management team to ensure quality service to clients.
- Filed, scanned, copied, and transferred paper medical records to electronic medical records.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
Remote Customer Service Representative
Sertec Corporation
Sandy Springs, GA
10.2013 - 02.2015
- Worked with upper management to ensure appropriate changes were made to improve customer/employee satisfaction.
- Documenting and reporting customer/employee complaints, concerns, and feedback for several clients.
- Collected customer /employee feedback and made process changes to exceed customer satisfaction goals.
- Effectively managed a high-volume of inbound and outbound customer calls
- Defused volatile customer situations calmly and courteously.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Medical Assisting Degree - Medical Assistant
Fortis Institute
Port Saint Lucie, Florida2015
Skills
- CPR/First Aid certified
- Triage
- Obstetrics and gynecology
- Patient-focused care
- MS Windows proficient
- Creative problem solver
- Exceptional communication skills
- EMR (Athena, Greenway)
References
References Althea Banks Remote Supervisor 5665 New North side Dr. Atlanta, GA 30328 770-916-6700
Suzette Brown TSA Agent 9341 Wildflower Lane Snellville, GA 30093 678-232-0896
Skyler Carter
Supervisor
731 Jackson Mill Road
Lilburn, GA 30047
678-431-4783
Timeline
Claims Representative
VDART INC
08.2021 - 12.2021
Remote Care Representative
Change Healthcare
09.2020 - 05.2021
Remote Technical Support Representative
Vivint Smart Home
03.2018 - 11.2019
Certified Medical Assistant
Women's Health Specialsts
08.2015 - 11.2017
Customer Service Specialist
Convey Health Solutions
06.2015 - 02.2016
Administrative Assistant
Health At Home
03.2015 - 06.2015
Remote Customer Service Representative
Sertec Corporation
10.2013 - 02.2015
Medical Assisting Degree - Medical Assistant
Fortis Institute
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