Summary
Overview
Work History
Education
Skills
Timeline
Generic

Velouse Germain

Orlando,FL

Summary

Outgoing professional with a background managing employees, issues and administrative tasks in fast-paced environments. A highly visible and friendly Assistant Community Manager promoting exemplary talents in customer service, policies and procedures' oversight and facility security measures.

Overview

11
11
years of professional experience

Work History

Assistant Community Manager

Viewpoint Equities
12.2022 - Current
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
  • Executed 18-20 Leases
  • Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Met with residents to gather information and develop effective solutions.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Increased office organization by creating filing systems and managing confidential information carefully.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.

Spa Supervisor

MeSpa
09.2021 - 01.2022
  • Assisted in managing Spa operations.
  • Ensured a high level of guest satisfaction.
  • Assisted in creating a strong marketing brand and sales technique to ensure high revenue.
  • Personally handled guest complaints- Followed-up with guests to ensure that the problem was resolved to their satisfaction.
  • Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.

Spa Supervisor

Fisher Island Club
05.2012 - 11.2020
  • Greeted spa guests warmly to create positive first impression of establishment.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Led spa tours for new members to familiarize guests with services provided.
  • Managed appointment book for each service professional in a fair and consistent manner.
  • Resolved members and guest challenges, answered questions and complaints efficiently.
  • Oversaw upkeep of entire facility and notified maintenance for service repairs.
  • Maintained front desk workstation by keeping it clean and organized.
  • Addressed all accounting disputes.
  • Handled stressful situations professionally and multi-task with ease all while focusing on guest.
  • Recorded product sales into spa's weekly income report.
  • Generated reports to track spa performance and make recommendations for improvement.

Education

Associate of Science - Diagnostic Medical Sonography

ATI College of Health
Miami, FL

Skills

  • Team Collaboration
  • Business Strategies
  • Payment Processing
  • Resident Relations
  • Property Management
  • Community Organization
  • Sales Support
  • Marketing Materials
  • Inventory Control Processes
  • Leasing Strategy Development
  • Staff Management
  • Leasing and Sales
  • Client Service and Support
  • Staff Training
  • Marketing and Advertising

Timeline

Assistant Community Manager

Viewpoint Equities
12.2022 - Current

Spa Supervisor

MeSpa
09.2021 - 01.2022

Spa Supervisor

Fisher Island Club
05.2012 - 11.2020

Associate of Science - Diagnostic Medical Sonography

ATI College of Health

Similar Profiles

CREATE PROFILE
Velouse Germain