Velsa Longoria

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• Worked effectively in fast-paced environments with 2 physicians.
• Record patient's health information, monitoring vitals and updating patient files with Electronic Health records (EHR) software.
• Examine and address lacerations, contusions and physical symptoms to assess and prioritize the need for further attention.
• Triage patients by phone and provide general assistance for basic and advanced needs each day.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Managed time efficiently in order to complete all tasks within deadlines.
• Strengthened communication skills through regular interactions with Physicians.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Sanitized, restocked, and organized exam rooms and medical equipment.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
• Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
• Collected and documented patient medical information such as blood pressure and weight.
• Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
• Taught patients about medications, procedures, and care plan instructions.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Scheduled, coordinated and confirmed appointments and meetings.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
• Answered multi-line phone system and transferred callers to appropriate department or staff member.
• Collected deposits, fees, and payments.
• Scheduled appointments accurately using reservation software, reducing conflicts or double booking.
• Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Completed data entry and filing to keep records updated for easy retrieval.

• Responsible for administrative and clinical tasks to support health professionals.
• Assisted 5 physicians (ENT, OB-GYN, PODIATRIST & MD).
• Permitted by ENT specialist to enter patient's diagnoses and medication information into EMR via dictation.
• Demonstrated proficiency in taking vitals signs, as well performing ( injections, remover sutures, remove staples from superficial wounds, change wound dressing, pap smears, IUD, Ear irrigation, vision and hearing tests.
• Prepare examination and treatment room with necessary instruments before procedure or tests.
• Responsible for scheduling all surgeries in ENT department with the hospital.
• Prepare and sterilize medical equipment using autoclave.

• Responsible to resolve on the first call all patients issues and route call to the proper department.
• Increased client retention by providing exceptional service while managing check-in and check-out processes.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Collaborated with team members to improve overall front office performance through consistent feedback and process improvement suggestions.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Screened visitors and issued badges to maintain safety and security.

• Perform ancillary testing and tasks order by Center Operator Director and providers such as pregnancy test, mask test , alcohol tests , injections, audiograms, vision test, DOT physicals, EKG, PFT & mask tests.
• Assist physicians during examination and treatment.
• Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
• Facilitated insurance claim processing by accurately verifying coverage and submitting necessary documentation.
• Ordered prescription refills on behalf of existing office patients.
• Sanitized, restocked, and organized exam rooms and medical equipment.