Veltreshia Reid
Toledo
Summary
Dynamic Case Manager with a proven track record at Talbot Health Services, excelling in crisis intervention and client advocacy. Expert in case documentation and care coordination, I successfully enhanced client outcomes through tailored support strategies and effective communication, fostering strong relationships with multidisciplinary teams and community resources.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Case Manager
Talbot Health Services
03.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Reduced client wait times for service access by optimizing internal referral processes.
- Trained new case managers, raising team's overall competency and service delivery standards.
- Conducted thorough assessments to identify client needs, laying groundwork for effective case management.
Case Manager/Discharge Planner
True Healing
04.2021 - 01.2025
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Case Manager
A Renewed Mind
05.2015 - 03.2021
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
Education
Basic - Basic
Woodward High School
Toledo, OHGED -
Owens Community College
Perrysburg, OHSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Positive attitude
- Email and telephone etiquette
- Client advocacy
- Care coordination
- Community resources
- Case planning
- Critical thinking
- Documentation proficiency
- Community outreach
- Data entry and analysis
- Records management
- Crisis intervention
- Emotional awareness
- Treatment Planning
- Referral coordination
- Resource management
- Case management tracking
- Patient support
- Case needs assessment
- Home visits and inspections
- Interdisciplinary collaboration
- Patient assessment
- Annual case reviews
- Staff management
- Discharge planning
- Needs assessment
- Intervention plans
- Direct patient care
Individualized counseling
Certification
CDCA (current)
QMHS(current)
First Aide/CPR(current)
Timeline
Case Manager
Talbot Health Services
03.2025 - Current
Case Manager/Discharge Planner
True Healing
04.2021 - 01.2025
Case Manager
A Renewed Mind
05.2015 - 03.2021
Basic - Basic
Woodward High School
GED -
Owens Community College
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