Velva Cochran

• Provided technical support to users regarding hardware, software and network related issues.
• Installed and configured hardware such as printers, scanners, monitors, keyboards and mice.
• Troubleshot computer systems to identify and resolve operating system and application problems.
• Assisted with the installation of new computers, peripherals and other IT-related equipment.
• Configured user accounts in Active Directory for access to corporate resources.
• Created detailed documentation of all tasks performed on user's computers.
• Performed regular maintenance activities such as virus scans, disk de-fragmentation.
• Conducted training sessions for end users on basic use of software applications like MS Office Suite.
• Resolved customer service requests in a timely manner according to established SLAs.
• Installed and configured printers and scanners and reset default device passwords to prevent cyber attacks.
• Oversaw hardware, software and networking component monitoring, testing, and installation to assist maintenance and migration.
• Resolved service requests by individually troubleshooting and addressing user issues.
• Researched and maintained IT project and service documentation to assist future problem resolution.
• Handled maintenance tasks to promote improved network availability.
• Lent technical support, consulting, and implementation services to maintain system performance thresholds.
• Performed daily maintenance of computer systems to keep network processes fluid.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Evaluated software or hardware to recommend improvements or upgrades.
• Surveyed and supported technology assets to maintain business continuity.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Maintained positive working relationship with fellow staff and management.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Oversaw daily performance of computer systems.
• Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Read technical manuals or attended conferences and seminars to maintain knowledge of hardware and software.
• Developed training materials and procedures or trained users in proper use of hardware or software.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Conducted workflow analysis, space design or cost comparison analysis.
• Supervised and directed workers engaged in installation of data communication equipment and software.
• Collected, analyzed and reported on data for use in operational planning.
• Supervisor over IT Vehicles (Total of six vehicles) Oil changes, Yearly state inspection, damages, Gas fuel cards, new vehicles purchase, insurance, towing, flat tires, new driver approval, etc.

...RETIRED 2022

• Greeted passengers and provided customer service at the airport.
• Assisted passengers with loading luggage onto the shuttle bus.
• Maintained a safe driving record by adhering to traffic laws and speed limits.
• Performed daily safety checks of the shuttle bus prior to each shift.
• Provided directions to passengers regarding their destinations.
• Inspected vehicle for mechanical items and safety issues, reporting any issues as needed.
• Communicated professionally with passengers and other staff members in person or over two-way radio systems.
• Ensured that all passengers were wearing seatbelts while operating the shuttle bus.
• Kept accurate records of passenger counts and travel times throughout shifts.
• Reported any incidents or accidents during trips immediately to supervisor.
• Ensured compliance with company policies and procedures as well as local regulations.
• Responded promptly to customer inquiries about routes, schedules, fares.
• Monitored road conditions such as weather, traffic delays, construction areas.
• Prepared trip reports detailing route taken, stops made, number of passengers transported.
• Cleaned interior of vehicles after each run including vacuuming floors and wiping down surfaces.
• Followed established routes for picking up and dropping off customers safely.
• Maintained safe driving habits to protect property and general public on roadways.
• Communicated frequently with dispatchers regarding locations, routes and traffic conditions.
• Completed appropriate inspection paperwork and reported results to supervisors.
• Reported major accidents, emergencies and suspicious incidents to supervisors.
• Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
• Planned efficient routes and adjusted strategies based on current weather and traffic information.
• Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
• Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
• Kept shuttle and reception areas clean and organized.
• Completed transfers at hubs and final destinations to keep routes on schedule.
• Answered questions and provided insight into local attractions and facility amenities.
• Complied with traffic regulations to safely operate vehicles.
• Followed safety regulations and state laws governing vehicle operation.
• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
• Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
• Checked condition of vehicle's tires, brakes or safety equipment to verify working order.
• Managed unexpected emergencies and route changes with calm and professionalism.
• Inspected vehicle and personally handled routine upkeep.
• Arranged to pick up customers or groups.
• Maintained strict compliance with safety rules for passenger and driver protection.
• Followed regular schedule of pickups for individual customers and groups.
• Communicated with dispatchers by radio, telephone or computer to exchange information and receive requests for passenger service.
• Notified dispatchers or company mechanics of vehicle problems.
• Drove shuttle buses, limousines or company cars to transport passengers.

• Maintained stock levels in accordance with company policies.
• Received and tracked incoming inventory shipments.
• Organized warehouse space for efficient storage of products.
• Assembled orders according to customer requests.
• Packaged items carefully using protective materials like bubble wrap or foam sheets.
• Performed cycle counts to maintain accurate inventory records.
• Inspected damaged goods prior to disposal or return to vendor.
• Processed returns of defective merchandise as required.
• Followed established guidelines for picking orders accurately.
• Transported goods to designated areas within the warehouse facility.
• Staged and sorted multiple types of products for loading.
• Assisted in packaging and labeling of products for shipment.
• Counted number of boxes or units in loading docks to confirm proper completion of work orders.
• Tagged and wrote identifying information on containers, boxes and cargo.
• Placed bins, carts and containers in convenient locations to assist with loading efficiency.
• Reviewed work orders before starting work to determine necessary materials and meet deadlines.