Velvet Cruea-Brenner
Huber Heights,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
33
33
years of professional experience
Work History
Patient Registration Team Lead
Kettering Health Network
Kettering, OH
05.2022 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Identified opportunities for process improvements, implementing changes when required.
- Motivated staff through positive reinforcement techniques.
- Conducted performance appraisals for team members.
- Ensured compliance with company policies and procedures throughout the team.
- Fostered positive employee relationships through communication, training, and development coaching.
- Provided support to junior staff during peak periods of workloads.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Applied HIPAA privacy and security regulations while handling patient information.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Communicated financial obligations to patients and collected fees at time of service.
Assistant Office Manager/Medical Assistant
Medi Weightloss
Vandalia, OH
09.2010 - Current
- Performed any and all responsibilities of clinical and administrative staff as needed.
- Counseled and coached clients during visits to offer solutions and support.
- Led enrollment calls to book appointments in scheduling system with prospects.
- Responsible for ordering and stocking medical and office supplies.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Checking for insurance eligibility and advising patients of their out of pocket expense.
Medical Assistant Program Instructor
Southwest Community College
Dayton, OH
04.2005 - 09.2010
- Taught various courses including Medical Terminology, Phlebotomy, Clinical and Administrative Medical Assisting, Triage and Pharmacology
- Evaluated students' competencies through written assignments and examinations.
- Delivered individualized instruction on observation, assessment, decision-making and patient health teaching.
- Conducted clinical simulations and provided feedback for each individual student.
- Updated instructional materials, ordered equipment and supplies and utilized various learning modalities to enhance instruction.
Lead Medical Assistant
Primary Care Physicians
Dayton, OH
10.1990 - 08.2007
- Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
- Precepted newly hired medical assistants to train each on office procedures and important tasks.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Conducted patient education including insulin injection, medication administration and glucose monitoring
- Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
- Assisted physicians clinical procedures.
- Collected co-payments from patients for visits and completed daily cash deposits to secure funds.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared and administered medications..
- Called and faxed pharmacies to submit prescriptions and refills.
- Fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Certificate of Medial Assisting -
Miami Valley Career Technology Center
Clayton, OH12-1992
EMT Certification -
Sinclair Community College
Dayton, OH09-2008
Skills
- Flexible and Adaptable
- Attention to Detail
- Regulatory Compliance
- Schedule Management
- Performance Improvement
- Employee Engagement
- Diversity and Inclusion
- Workplace Safety
- Complaint Resolution
- Coaching and Mentoring
Timeline
Patient Registration Team Lead
Kettering Health Network
05.2022 - Current
Assistant Office Manager/Medical Assistant
Medi Weightloss
09.2010 - Current
Medical Assistant Program Instructor
Southwest Community College
04.2005 - 09.2010
Lead Medical Assistant
Primary Care Physicians
10.1990 - 08.2007
Certificate of Medial Assisting -
Miami Valley Career Technology Center
EMT Certification -
Sinclair Community College
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