Velvet Giddens
Lebanon,TN
Summary
Twenty-six-year Baccalaureate-prepared nursing professional with experience delivering high-quality care to versatile patient populations. Proven leader skillful in uniting and guiding clinical teams toward achieving patient care goals and improving satisfaction. Focused on continuously driving innovation and improving patient outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager, Clinical Services
SCRI Oncology Partners
Nashville, TN
01.2024 - 08.2024
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Directed recruitment, hiring, and training of new staff members.
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Resolved customer inquiries and complaints requiring management-level escalation.
Director, Clinical Operations
Ridgeview Behavioral Health
Oak Ridge, TN
08.2022 - 12.2023
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Coordinated resources across departments to maximize productivity levels.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Assessed employee performance against established benchmarks or targets.
- Facilitated collaboration between teams by encouraging open communication channels.
- Partnered with staff to create professional development plans to support personal and business growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Managed crisis situations to minimize impact on operations and reputation.
- Analyzed data to inform decision-making and strategic direction.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
Manager, Clinical Operations
Covenant Health Systems
Knoxville, TN
01.2018 - 04.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Collaborated with other departments to ensure timely completion of projects within budget constraints.
- Created monthly reports for senior management summarizing operational performance metrics.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Organized special events such as conferences or training sessions for employees.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
- Facilitated team meetings and workshops to foster collaboration and share best practices.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Managed risk by developing and implementing effective risk management strategies.
- Conducted performance evaluations, providing feedback and coaching for team development.
Clinical Advisor
Transcend Population Health Management (Humana)
Knoxville, TN
08.2016 - 01.2018
- Support provider transition from FFS to VBC.
- Provided clinical guidance to healthcare providers on the diagnosis and treatment of complex medical conditions.
- Identified opportunities for improvement in patient care processes and outcomes.
- Assessed and monitored patient progress throughout course of care.
- Participated in quality assurance audits to ensure compliance with regulatory standards.
- Collaborated with multidisciplinary teams to develop best practices for patient care.
Manager, Patient and Staff Education
Tennessee Oncology
Nashville, TN
06.2014 - 03.2015
- Developed ASCO/ONS-approved educational material for patients and staff.
- Developed and implemented strategic plans to achieve company objectives.
- Initiated new projects that resulted in increased productivity across all departments.
- Negotiated contracts and agreements with vendors and suppliers to reduce costs.
Clinical Coordinator, Oncology RN
Cookeville Regional Cancer Center
Cookeville, TN
08.2004 - 03.2014
- Coordinated daily clinical operations.
- Administered chemotherapy/biotherapy for adult oncology population.
- Provided direct supervision to clinical staff members in accordance with regulatory standards.
- Conducted patient assessments to evaluate needs and develop individualized plans of care.
- Collaborated with interdisciplinary teams to ensure effective delivery of services.
- Maintained detailed records of patient progress and outcomes.
Charge Nurse/House Float RN
Roane Medical Center
Harriman, TN
02.2003 - 08.2004
- Assisted with admission and discharge planning for assigned patients.
- Evaluated patient outcomes against established standards of care.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Conducted daily rounds to assess patient conditions, evaluate progress towards goals, and document changes in status or plan of care as needed.
ICU/CCU Staff Nurse
Blount Memorial Hospital
Maryville, TN
05.1998 - 02.2003
- Assessed and monitored patient's condition, vital signs and response to treatments.
- Provided comprehensive nursing care to critically ill patients in the Cardiac Care Unit.
- Administered medications, IV fluids, blood products and other treatments as prescribed by physicians.
- Performed ECG monitoring, chest tube insertion and removal and arterial line insertion.
- Collaborated with physicians, nurses and other health team members to ensure quality patient care.
Education
MBA Healthcare Management -
Columbia Southern University
Orange Beach, AL12.2013
BSN -
University of Tennessee
Knoxville, TN05.1998
Skills
- Operations Management
- Verbal and written communication
- Cross-functional team leadership
- Crisis Management
- Staff Development
- Budget Control
- Electronic Health Record
- Microsoft Office
Certification
- Registered Nurse, Tennessee, 120221, Exp 12/31/2024
- Oncology Certified Nurse, Oncology Nursing Certification Corporation, Exp 12/01/25
References
References available upon request.
Timeline
Manager, Clinical Services
SCRI Oncology Partners
01.2024 - 08.2024
Director, Clinical Operations
Ridgeview Behavioral Health
08.2022 - 12.2023
Manager, Clinical Operations
Covenant Health Systems
01.2018 - 04.2022
Clinical Advisor
Transcend Population Health Management (Humana)
08.2016 - 01.2018
Manager, Patient and Staff Education
Tennessee Oncology
06.2014 - 03.2015
Clinical Coordinator, Oncology RN
Cookeville Regional Cancer Center
08.2004 - 03.2014
Charge Nurse/House Float RN
Roane Medical Center
02.2003 - 08.2004
ICU/CCU Staff Nurse
Blount Memorial Hospital
05.1998 - 02.2003
MBA Healthcare Management -
Columbia Southern University
BSN -
University of Tennessee
Similar Profiles
Kristin SmithKristin Smith
Medical Receptionist at SCRI Oncology PartnersMedical Receptionist at SCRI Oncology Partners
Jessica RuarkJessica Ruark
Radiation Therapist at Mission Oncology PartnersRadiation Therapist at Mission Oncology Partners
Beth BrownBeth Brown
Certified Pharmacy Technician, Oncology at Southwest Oncology PartnersCertified Pharmacy Technician, Oncology at Southwest Oncology Partners
Wesley BanksWesley Banks
Operations Supervisor at Aaustin ExpressOperations Supervisor at Aaustin Express
Kathryn MinchewKathryn Minchew
Team Member at Tractor SupplyTeam Member at Tractor Supply