Velvet Loving
Stillwater,Oklahoma
Summary
Dynamic and motivated professional with a proven record of generating and building relationships managing projects from concept to completion designing educational strategies and coaching individuals to success. Skilled in building cross-functional teams demonstrating exceptional communication skills and making critical decisions during challenges. An adaptable and transformational leader with an ability to work independently creating effective presentations and developing opportunities that further establish organizational goals.
Overview
20
20
years of professional experience
Work History
Sales and Technical Support Manager
Owens Corning
Toledo, Ohio
08.2022 - 07.2024
- Ensured compliance with company policies and legal regulations related to customer service activities
- Maintained a high level of customer satisfaction by providing timely responses to inquiries
- Identified areas of improvement within the technical support process and implemented solutions accordingly
- Provided technical support and troubleshooting to customers over the phone, via email, and in person
- Reviewed existing processes regularly to identify potential areas for improvement or automation
- Documented customer queries, resolutions, and feedback in a ticketing system
- Analyzed customer trends to identify opportunities for improvements in service delivery
- Actively participated in product development meetings to provide input regarding user experience from the perspective of a Technical Support Manager
- Collaborated with other departments on projects related to improving customer experience
- Monitored call queues, emails, chats for incoming requests from customers
- Created training materials for new technical support staff members
National Commercial Sales Rep
HRG Distribution
02.2021 - 08.2022
- Plan and organize sales activities and customer/prospect contact towards achieving agreed business goals
- Plan and develop dealer/distributor network in the specified territory according to the agreed market development strategy
- Motivate dealers and distributors to promote a portfolio of products and services
- Educate growers, dealers & distributors on new products
- Conduct direct farm visits to growers to promote and sell a portfolio of products
- Educate and sell consumables and equipment related to the application of fertilizer products and environmental controls
- Install and help to install equipment related to the application of hydroponic cultivation products
- Deliver fertilizer, parts and equipment, to dealers and farmers as required
- Conduct grower meetings to promote the use of products
- Attend farm shows to promote the use of products and services
- Skilled utilization of Salesforce to prepare for calls, log call activity and site visits, create and follow up on assigned tasks and sales promotions
- Proficient utilization of Now Commerce for inventory count, order entering and sales tracking
- Locate and develop test plot locations as it relates to the research & development program
- Manage and collect accounts receivable as required to keep receivables current
Rocky Mountain & Midwest Territory Sales Rep
CYCO Nutrients
Gepps Cross, Australia
08.2016 - 10.2020
- Build relationships with assigned and acquired retailer accounts, providing excellent customer experience by phone and in person within territory region
- Build rapport with retailers through personalized product recommendations
- Analyze customers’ purchase histories to identify opportunities for product sales; identify unspoken and potential customer needs
- Leverage a variety of online and offline resources to identify prospective customers
- Continually brainstorm, create, and execute lead-gen and sales campaigns in coordination with other Sales Team members
- Conduct outbound sales by contacting potential and existing customers
- Answer incoming calls in a prompt, professional, and prepared way
- Process phone orders and identify potential upsell opportunities
- Help troubleshoot web orders, late deliveries, and order-processing challenges
- Ensure customers receive purchase-related information, such as estimated delivery schedules, warranty coverage, and return policies
- Be knowledgeable about product catalog, prices, and availability
- Relay product-related customer feedback to the management team
- Proficient use of CRM, One Page, HubSpot and Badger Mapping to prepare for calls, log call activity, and create and follow up on assigned tasks
- Pursue continuing education about market conditions, customer trends, basic environmental regulations, and industry developments, through sales or trade-related events, vendor or manufacturer meetings, conferences, and publications
- Stay current with trending products, brands, vendors, and competitors
- Study scientific and technical product documentation to understand proper use and effects of products carried
- Understand and communicate the fundamentals of cultivation, such as methods, NPK ratios, calcium lockout, and common nutrient deficiencies
Land Project Manager/Oil Gas Landman
Despot Land Company
Houston, TX
03.2004 - 07.2015
- Performed Title & Deed Due Diligence in county courthouses appraisal districts and tax offices in the Texas and Louisiana Regions
- Prepared various reports including abstracts of title and MOR spreadsheets
- Researched Right of Way as applicable to land & mineral ownership
- Responsible for establishing ownership records through the analysis of title opinion and other instruments including deeds assignments probates and affidavits
- Completed deed plotting and mapping to determine mineral & land ownership boundaries
- Communicated and negotiated with potential lessors to determine the leasehold status of their mineral interest
- Closed leases with minimal expense to clients
Education
Bachelor of Science - Agricultural Business and Management
Southwestern Oklahoma State University
Skills
- Ability to work independently
- Accounts receivable
- Adaptable
- Project management
- Team leadership
- Land utilization
- Sustainable Agriculture
- Business operations
- Process development and implementation
- Sales techniques
- Leasing and sales
- Progress reporting
- Data evaluation
- Document review
- B2B management systems
- Technical Troubleshooting
- Customer communications
- Remote Support
- Network Administration
- Vendor Relations
- Quality control guidelines
- Technology Integration
Phone
cell, 832-260-8587
Timeline
Sales and Technical Support Manager
Owens Corning
08.2022 - 07.2024
National Commercial Sales Rep
HRG Distribution
02.2021 - 08.2022
Rocky Mountain & Midwest Territory Sales Rep
CYCO Nutrients
08.2016 - 10.2020
Land Project Manager/Oil Gas Landman
Despot Land Company
03.2004 - 07.2015
Bachelor of Science - Agricultural Business and Management
Southwestern Oklahoma State University
Similar Profiles
Alfred ChappellAlfred Chappell
Manufacturing Associate at Owens CorningManufacturing Associate at Owens Corning
Tim ArcherTim Archer
FHW/TLZ/Tally at Owens CorningFHW/TLZ/Tally at Owens Corning
RAFAEL PEREZRAFAEL PEREZ
Utility Worker at Owens CorningUtility Worker at Owens Corning
Mahesh RajamaniMahesh Rajamani
Operations Leader – Technical Fabrics & Plant TPM at Owens Corning India Pvt. Ltd.Operations Leader – Technical Fabrics & Plant TPM at Owens Corning India Pvt. Ltd.
Derek SandersonDerek Sanderson
Skydiving Pilot at Oklahoma Skydiving CenterSkydiving Pilot at Oklahoma Skydiving Center