Summary
Overview
Work History
Education
Skills
Timeline
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Velvet Raba

Hopkins,SC

Summary

Dynamic and dependable professional with a proven track record in customer service at Spinx Gas Station. Skilled in problem-solving and time management, I consistently enhanced customer satisfaction through timely service and effective communication. Adept at GPS navigation and route planning, I ensured efficient deliveries while maintaining a positive attitude in high-pressure environments.

Overview

5
5
years of professional experience

Work History

Delivery Driver

Self Employed Web
08.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.

Gas Station Attendant

Spinx Gas Station
06.2021 - 07.2023
  • Maintained clean and orderly work station.
  • Ensured accurate cash handling and maintained a balanced register at the end of each shift.
  • Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Successfully deescalated challenging situations involving unhappy or irate customers through active listening skills coupled with problem-solving abilities.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Built trustful relationships with customers to encourage return visits.
  • Collaborated with team members for smooth shift transitions, maintaining operational continuity throughout the day.
  • Pumped gas for guests and took payments.
  • Maintained inventory of all saleable items.
  • Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Assisted with inventory management, helping to keep stock levels consistent and uptodate.
  • Handled customer inquiries and resolved issues promptly, ensuring repeat business.
  • Completed daily paperwork accurately, streamlining administrative processes for management review.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
  • Participated in ongoing training opportunities to stay current with industry best practices and improve overall job performance.
  • Managed merchandise displays effectively, keeping shelves stocked and visually appealing for shoppers'' convenience.
  • Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
  • Facilitated sales of services and goods.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Inspected fuel pumps and fuel tanks for proper operations and safety.
  • Conducted regular inspections of fuel storage tanks to prevent possible accidents.
  • Trained new hires in company policies and procedures, fostering a productive work atmosphere from day one.
  • Promoted special offers and discounts to customers to maximize sales.
  • Boosted upselling success by staying informed about product offerings and suggesting relevant items to customers during transactions.
  • Resolved customer complaints, restoring satisfaction with prompt and courteous service.
  • Increased sales of promotional items by effectively communicating benefits and discounts to customers.
  • Ensured customer satisfaction by providing friendly service and accurate information on products.
  • Enhanced safety and cleanliness of facility with thorough daily inspections and maintenance tasks.
  • Enhanced community engagement by participating in local events and promoting gas station.
  • Monitored surveillance equipment to reduce instances of theft and ensure safety.
  • Maintained cleanliness in store and forecourt, promoting positive customer experience.
  • Provided accurate and timely financial reports by counting cash drawers and reconciling transaction discrepancies.
  • Established customer loyalty program, increasing repeat business.
  • Trained new employees on operational procedures, enhancing team performance.
  • Updated pricing information on both fuel pumps and in-store products to reflect current rates.
  • Managed inventory levels to prevent stockouts, ordering new supplies as necessary.
  • Streamlined inventory management process, ensuring optimal stock levels and reducing waste.
  • Improved efficiency by organizing merchandise and restocking shelves, ensuring products were easily accessible.
  • Processed transactions quickly, reducing customer wait times.
  • Conducted regular checks on fuel pumps for safety and operational efficiency.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Confirmed excellent customer service by quickly resolving customer concerns.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Trained and mentored new employees on company procedures and safety protocols.

Sales Associate

Dollor General
06.2020 - 03.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.

Education

Lake Worth High
Lake Worth, FL

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Attention to detail
  • Time management
  • Dependable and reliable
  • Problem-solving
  • Safe driving
  • Loading and unloading
  • GPS and route planning
  • Heavy lifting
  • Order picking and processing
  • Quality assurance
  • Documentation and reporting
  • Order verification
  • Payment collection
  • Shopping orders

Timeline

Delivery Driver

Self Employed Web
08.2024 - Current

Gas Station Attendant

Spinx Gas Station
06.2021 - 07.2023

Sales Associate

Dollor General
06.2020 - 03.2021

Lake Worth High

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Velvet Raba