Velvetene McCollum
Memphis,TN
Summary
Driven professional eager to contribute organizational skills and knowledge to a dynamic team while continuously expanding expertise. Experienced in managing office operations, coordinating schedules, and maintaining efficient workflows, with a proven track record of streamlining administrative processes and supporting executive teams. Demonstrates exceptional multitasking and communication abilities, ensuring smooth day-to-day operations.
Overview
21
21
years of professional experience
Work History
Office Administrator/ Therapy Assistant
South Memphis Clinic
02.2017 - Current
- Greet guests/patients and deliver exceptional customer service.
- Maintain front desk in a neat and presentable condition, equipped with essential supplies such as pens, forms, and paper.
- Responded to all client and patient inquiries via phone and email. Monitored, organized, and forwarded incoming emails efficiently. Addressed questions from clients and patients to ensure clarity and satisfaction. Managed incoming calls to provide timely assistance and support.
- Order office equipment and supplies. Maintain records and scan files after discharge.
- Manage submission of auto insurance claims and confirm receipt of payment.
- Ensures those entering the building have a temperature reading within established guidelines and have not had recent exposure to illness, in order to help ensure the health and safety of those present in the facility
- Managed daily office operations, ensuring efficient workflow and adherence to clinic policies.
Material Handler
Technicolor
09.2015 - 01.2017
- Retrieve warehouse items from shelves according to number, size, color, quantity, and quality criteria
- Operate scanner to maintain precise order fulfillment and inventory accuracy
- Prepare item accurately for delivery
- Oversee stock control systems and processes for specific orders
- Guarantee production quotas are achieved
Prep Cook
DNC Hospitality (Memphis Redbirds)
03.2015 - 09.2015
- Functions under direction of head chef and kitchen managers.
- implemented proper food handling techniques to enhance safety measures. Efficiently balanced time usage during food preparation to maximize productivity.
- Ensured adherence to industry food safety standards
- Prepped ingredients efficiently to ensure timely meal assembly and service.
Cashier, Lead Cook
DNC Hospitality (Memphis Airport)
01.2006 - 09.2014
- Assembled menu items and demonstrated excellent customer service expertise.
- Elevated to shift leader role within one year.
- Support supervisor in maintaining smooth and efficient shift operations.
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new staff on customer service standards and operational procedures.
Tax Preparer/Asst. Manager
Jackson Hewitt Tax Service
01.2006 - 04.2010
- Conducted in-person client interviews and outlined specifications of company products and services.
- Assisted in preparing tax returns, ensuring compliance with federal and state regulations.
- Evaluates tax returns for accuracy and completeness
- Finalize all related tax forms in alignment with company policies and government regulations
Education
High School Diploma -
Mitchell High School
Memphis, TN05-1999
No Degree - Computer Programming
Southwest Tennessee Community College
Memphis, TNSkills
- Collaborative and results-driven professional
- Experienced in office equipment operation
- Strong customer service skills
- Office administration
Timeline
Office Administrator/ Therapy Assistant
South Memphis Clinic
02.2017 - Current
Material Handler
Technicolor
09.2015 - 01.2017
Prep Cook
DNC Hospitality (Memphis Redbirds)
03.2015 - 09.2015
Cashier, Lead Cook
DNC Hospitality (Memphis Airport)
01.2006 - 09.2014
Tax Preparer/Asst. Manager
Jackson Hewitt Tax Service
01.2006 - 04.2010
High School Diploma -
Mitchell High School
No Degree - Computer Programming
Southwest Tennessee Community College