Velyda Van Rooyen

HR Function

• Wage Requisition submissions.

• Record keeping of staff deductions/ advances / fines / purchases etc

• Maintaining office leave planner (and leave form file)

• Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
• Supervised and mentored direct reports and developed talented HR teams.
• Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
• Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
• Managed employee disputes by employing conflict resolution techniques.
• Maintained human resources regulatory compliance with local, state and federal laws.

• Timecards capturing on Supertime

• Easy Roster Administration and consolidation of all department’s times

• Check Earnings Analysis for salary correctness.

• Maintaining an accurate filing system, ensuring all Personnel records are in place, including personal data, tax information, attendance records, and other benefit information.

• Maintain HR related correspondence.

• Disciplinary Hearings and staff warnings

•. Presentation at CCMA

• Provide information during Labour auditing and inspections.

• Collate upload accident reports COID sites and submit forms.

• Keep track of changes in employee status. This includes employee transfers, wage and benefit changes, address changes, license or certifications and reason for termination.

• Complete UIF records manual/online

• Register /Terminate staff on UIF Online

• Compliance with WCA requirements wrt:

Completion of forms and submission

Staff well-being and follow -up visits

• Submit leave forms and sick leave

• Administration of Leave/Sick leave.

• Check the SUPERTIME clocking times on a weekly basis to ensure correctness and use times for wage requisitions.

• Check the Earnings Analysis on a monthly basis to check the correctness thereof before the employees are paid (Check •Unpaid Absences, Overtime and deductions)

• Creation and implementation of Role Profiles at various branches.

• Performance appraisals

• Singing of all new staff contracts and renewing thereof.

• Visiting branches liase with staff and ensure Labour ACT rules are followed and in place.

General Function

• Maintaining an effective and up-to date filing system for hr, and accounts, electronically as well as manual.

• Admin related Ad-hoc requests. Any other function that may be asked of me from time to time that may not be within my scope of work.

• Creating and maintaining manuals with regards to profiles.

• Control of uniforms issue and returns.

Health and Safety

• Ensure PPR rules are followed and correctness of uniforms

• Report all safety incidents to the relevant people

• Discuss all safety incidents

• Comply with safety policies and procedures at workplace

• Distribute safety information as and when required

• Wear protective clothing all the time

• Managed the entire companies HR Profile
• Key roles & responsibilities:
• Office Function
• Stationery ordering
• Stationery stock-taking
• Issuing/distribution of stationery to departments, branches and staff
• Follow up and resolve order and delivery problems
• Client orders taken and handed to production area for preparation
• Helped as back up in factory store on Point of Sales if needed
• HR Function
• Wage Requisition submissions
• Record keeping of staff deductions/ advances / fines / purchases etc
• Maintaining office leave planner (and leave form file)
• Timecards capturing on Supertime
• Easy Roster Administration and consolidation of all department’s times
• Check Earnings Analysis for salary correctness
• Maintaining an accurate filing system, ensuring all Personnel records are in place, including personal data, tax information, attendance records, and other benefit information
• Maintain HR related correspondence
• Disciplinary Hearings and staff warnings
• Presentation at CCMA
• Provide information during Labour auditing and inspections
• Collate upload accident reports COID sites and submit forms
• Keep track of changes in employee status
• This includes employee transfers, wage and benefit changes, address changes, license or certifications and reason for termination
• Complete UIF records manual/online
• Register /Terminate staff on UIF Online
• Compliance with WCA requirements wrt: Completion of forms and submission Staff well-being and follow -up visits
• Submit leave forms and sick leave
• Administration of Leave/Sick leave
• Check the SUPERTIME clocking times on a weekly basis to ensure correctness and use times for wage requisitions
• Check the Earnings Analysis on a monthly basis to check the correctness thereof before the employees are paid (Check
• Unpaid Absences, Overtime and deductions)
• Creation and implementation of Role Profiles at various branches
• Performance appraisals
• Singing of all new staff contracts and renewing thereof
• Visiting branches liase with staff and ensure Labour ACT rules are followed and in place
• General Function
• Maintaining an effective and up-to date filing system for hr, and accounts, electronically as well as manual
• Admin related Ad-hoc requests
• Any other function that may be asked of me from time to time that may not be within my scope of work
• Creating and maintaining manuals with regards to profiles
• Control of uniforms issue and returns
• Health and Safety
• Ensure PPR rules are followed and correctness of uniforms
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time
• Reason

Key roles & responsibilities:

• Build and maintain strong relationships with both internal stakeholders and external clients.

• Analysing and understanding the business needs and environment of the client in respect of Card Environment.

• Network, communicate and establish good relationships at senior levels both internally and externally with the relevant stakeholders.

• Identify innovative touch points to improve Card requirements.

• Participate in regional forums and meetings.

• Constructive contribution to team dynamics and positive attitude to direct team and supporting divisions.

• Input and review on service levels to such a level that we become first choice suppliers and are perceived by both customers and competitors to be the best in the market and world class.

• Testing on the Channel/Card to ensure client satisfaction.

• Compile Development and Enhancement Business Case and Concept documents.

• Provide input into product design, planning, testing, and implementation and pilot activities such as providing input into BRD's, BSS, i.e. signing off the Business Requirements Definition (BRDs) documents.

• Work closely with the various Project Teams to finalise and implement the various requirements for Product & Channel delivery.

• TIA(Tactical Investigation Assessment) – Meeting) = Approval for Project

• TIA(Tactical Investigation Assessment) – Feedback to Card

• User Manual – Client Guide

• Marketing

• To conduct research and analyse on customer trends in relation to pre-paid card products and to contribute towards prepaid card product growth and customer retention
• Key roles & responsibilities:
• Build and maintain strong relationships with both internal stakeholders and external clients
• Analysing and understanding the business needs and environment of the client in respect of Card Environment
• Network, communicate and establish good relationships at senior levels both internally and externally with the relevant stakeholders
• Identify innovative touch points to improve Card requirements
• Participate in regional forums and meetings
• Constructive contribution to team dynamics and positive attitude to direct team and supporting divisions
• Input and review on service levels to such a level that we become first choice suppliers and are perceived by both customers and competitors to be the best in the market and world class
• Testing on the Channel/Card to ensure client satisfaction
• Compile Development and Enhancement Business Case and Concept documents
• Provide input into product design, planning, testing, and implementation and pilot activities such as providing input into BRD's, BSS, i.e
• Signing off the Business Requirements Definition (BRDs) documents
• Work closely with the various Project Teams to finalise and implement the various requirements for Product & Channel delivery
• TIA(Tactical Investigation Assessment) – Meeting) = Approval for Project
• TIA(Tactical Investigation Assessment) – Feedback to Card
• User Manual – Client Guide
• Marketing
• Reason for seeking alternative employment:
• Career development & progression

• To develop and maintain high quality products that are easy to use; Processes that are compliant with regulations and laws UP-TO-DATE OR AHEAD OF the best in the market; safe (product risk well managed) and in line with customers’ requirements
• Key roles & responsibilities:
• Build and maintain strong relationships with both internal stakeholders and external clients
• Analysing and understanding the business needs and environment of the client in respect of the Channel
• Assist where necessary to ensure that the necessary documentation in respect of the Channel is correct and published
• Network, communicate and establish good relationships at senior levels both internally and externally with the relevant stakeholders
• Identify innovative touch points to improve Channel requirements
• Participate in regional forums and meetings
• Create and maintain a customer centric culture
• Mentorship of subordinates
• Staff motivation, teamwork and momentum
• Sharing of best practices, knowledge and skills
• Constructive contribution to team dynamics and positive attitude to direct team and supporting divisions
• Input and review on service levels to such a level that we become first choice suppliers and are perceived by both customers and competitors to be the best in the market and world class
• Testing on the Channel to ensure client satisfaction
• Compile Development and Enhancement Business Case and Concept documents
• Provide input into product design, planning, testing, and implementation and pilot activities such as providing input into BRD's, BSS, i.e
• Signing off the Business Requirements Definition (BRDs) documents
• Provide input into training material and training and identify possible updates in terms of training requirements
• Competitors Analysis
• Process enhancements and input
• Incident management - liaise with Product, Channel & Group IT to resolve
• Compile communication in respect of change to internal and external stakeholders
• Problem solving on Channel issues
• Work closely with the various Project Teams to finalise and implement the various requirements for Product & Channel delivery
• TIA(Tactical Investigation Assessment) – Meeting) = Approval for Project
• TIA(Tactical Investigation Assessment) – Feedback to Channel
• Forms and contract updates to language and printing.-FormsManagement@absa.co.za
• All relevant forms as mentioned in the Forms part needs to be updated with the changes in the
• Channel if needs to be
• (Etc
• Additional Functionalities.)
• User Manual – Client Guide
• Marketing
• Reason for seeking alternative employment:
• Career development & progression

• Key roles & responsibilities:
• Building strong relationships with both internal and external stakeholders.
• Assist where necessary to ensure that the necessary documentation is completed correctly.
• Assist where necessary in the registration of solutions timorously and effectively.
• Network, communicate and establish good relationships at senior levels both internally and externally with the relevant stakeholders
• .Participate in regional forums and meetings.
• Decrease costs by managing stationery and hardware.
• Create a customer centric culture.
• Drive Employment Equity. Attraction and retention of optimal human resources. Mentorship and talent retention.
• Performance and consequence management.
• Performance appraisals for subordinates.
• Manage relationships with internal stakeholders including issue resolution as appropriate e.g. Operations, Product, Channel, Legal, etc.
• Process enhancements and input.
• Work volume management.

● Staff Management (28 staff members)

• Managed the entire department in respect of onboarding and Maintenance of new and current client base as well as Billing and Limits area in respect of Client Billing and Limits set
• Key roles & responsibilities:
• Building strong relationships with both internal and external stakeholders
• Assist where necessary to ensure that the necessary documentation is completed correctly
• Assist where necessary in the registration of solutions timorously and effectively
• Network, communicate and establish good relationships at senior levels both internally and externally with the relevant stakeholders
• Participate in regional forums and meetings
• Decrease costs by managing stationery and hardware
• Create a customer centric culture
• Drive Employment Equity
• Attraction and retention of optimal human resources
• Mentorship and talent retention
• Performance and consequence management
• Performance appraisals for subordinates
• Manage relationships with internal stakeholders including issue resolution as appropriate e.g
• Operations, Product, Channel, Legal, etc
• Process enhancements and input
• Work volume management
• Staff Management (28 staff members)
• Reason for seeking alternative employment:
• Career development & progression and recognition for responsibilities

Key roles & responsibilities:

• Risk control. Mitigate Risk within department
• Making sure the bank is not at risk with any Electronic Banking documentation.
• Verify and check legality of all incoming documentation regarding Electronic Banking Services
• Checking validity of Cash Focus contracts.
• Checking validity of client maintenance requests
• Making sure Electronic Banking consents and resolutions are in place
• Verify new company resolution for Electronic Banking products.
• Communicate to regions about signed and faulty documentation.
• Assist clients and Advisors telephonically regarding documentation
• Balance Absa’s Electronic Banking test groups
• Manage daily workflow
• Verify International Banking contracts.
• Control points between Documentation & Risk Department and the Sales Advisors.
• Responsible for the Monthly Stats to the Regions.
• Manage Fraud Database.
• Ensure that all existing and new clients adhere to all regulatory requirements i.e. FICA & CASA.
• Responsible for uploading of PSSF on the Database
• Request and download of Financial Audit Trails for Clients
• Manage the Filing of original contracts in the safe
• Support to Sales Advisors regarding completion of relevant documentation.
• Attend meetings
• Assist with training to regional staff in respect of Electronic Documentation
• Responsible for Subordinates performance and productivity
• Act as back up if management not available
• Interview panel for new appointments
• Support, control and revise processes
• Manage correspondence letters to clients
• Maintain and improve operational and service quality
• Weekly Quality Assurance assessments
• Signatory mandate in respect of Bank Serv documentation
• AOM – Active Operation Management
• UAT Testing on Electronic Systems and Channels
• Liaise with Legal in respect of Electronic Banking
• Staff Management Sign on Registration
• Cost savings in respect of printing, private telephone cost and stationery

• Manage Department onboarding new Clients and Maintenance current
• Key roles & responsibilities:
• Risk control
• Mitigate Risk within department
• Making sure the bank is not at risk with any Electronic Banking documentation
• Verify and check legality of all incoming documentation regarding Electronic Banking Services
• Checking validity of Cash Focus contracts
• Checking validity of client maintenance requests
• Making sure Electronic Banking consents and resolutions are in place
• Verify new company resolution for Electronic Banking products
• Communicate to regions about signed and faulty documentation
• Assist clients and Advisors telephonically regarding documentation
• Balance Absa’s Electronic Banking test groups
• Manage daily workflow
• Verify International Banking contracts
• Control points between Documentation & Risk Department and the Sales Advisors
• Responsible for the Monthly Stats to the Regions
• Manage Fraud Database
• Ensure that all existing and new clients adhere to all regulatory requirements i.e
• FICA & CASA
• Responsible for uploading of PSSF on the Database
• Request and download of Financial Audit Trails for Clients
• Manage the Filing of original contracts in the safe
• Support to Sales Advisors regarding completion of relevant documentation
• Attend meetings
• Assist with training to regional staff in respect of Electronic Documentation
• Responsible for Subordinates performance and productivity
• Act as back up if management not available
• Interview panel for new appointments
• Support, control and revise processes
• Manage correspondence letters to clients
• Maintain and improve operational and service quality
• Weekly Quality Assurance assessments
• Signatory mandate in respect of Bank Serv documentation
• AOM – Active Operation Management
• UAT Testing on Electronic Systems and Channels
• Liaise with Legal in respect of Electronic Banking
• Staff Management Sign on Registration
• Cost savings in respect of printing, private telephone cost and stationery
• Reason for seeking alternative employment:
• Career development & progression and recognition for responsibilities

Key roles & responsibilities:

• Doing Legality Checks
• Registration of new Electronic Banking products contracts
• Activations of new Electronic Banking clients
• Loading of third party and own accounts on clients Electronic Banking profile
• Reset Electronic Banking passwords
• Electronic Banking products cancellations
• Assist clients and Sales Advisors telephonically
• Staff Management sign on registers
• Maintain and improve operational and service quality
• Weekly Quality Assurance assessments
• Cost savings in respect of printing, private telephone cost and stationery

• Team led the department in respect of registration on Electronic Channels and processes
• Key roles & responsibilities:
• Doing Legality Checks
• Registration of new Electronic Banking products contracts
• Activations of new Electronic Banking clients
• Loading of third party and own accounts on clients Electronic Banking profile
• Reset Electronic Banking passwords
• Electronic Banking products cancellations
• Assist clients and Sales Advisors telephonically
• Staff Management sign on registers
• Maintain and improve operational and service quality
• Weekly Quality Assurance assessments
• Cost savings in respect of printing, private telephone cost and stationery
• Reason for seeking alternative employment:
• Career development & progression

Key roles & responsibilities:

• Telephonic support to clients with Electronic Services / Channels
• Liaising with Technical Advisors on solving client’s problems
• Supplying clients and branches with information regarding transactions on their bank accounts
• Liaising with external banks to trace transactions
• Recalling transactions paid to creditors
• Staff Management sign on registers
• Maintain and approve operational and service quality
• Weekly Quality Assurance assessments

• Client Support in respect of all Electronic Channels
• Key roles & responsibilities:
• Telephonic support to clients with Electronic Services / Channels
• Liaising with Technical Advisors on solving client’s problems
• Supplying clients and branches with information regarding transactions on their bank accounts
• Liaising with external banks to trace transactions
• Recalling transactions paid to creditors
• Staff Management sign on registers
• Maintain and approve operational and service quality
• Weekly Quality Assurance assessments
• Reason for seeking alternative employment:
• Career development & progression

• Key roles & responsibilities:
• Paying all immediate internal and external client accounts.
• Petty cash in respect of the branch
• Phones and Fuel in respect of branches
• Reconciliation for external accounts
• Office administration.
• Data Capturing

Payments in respect of all regions and branches

• Reconciliation on all accounts
• Key roles & responsibilities:
• Paying all immediate internal and external client accounts
• Petty cash in respect of the branch
• Phones and Fuel in respect of branches
• Reconciliation for external accounts
• Office administration
• Data Capturing
• Reason for seeking alternative employment:
• Career development & progression
• Monitored outstanding invoices and performed collections duties
• Generated accounts payable reports for management review to aid in financial and business decision making
• Interacted with customers by phone, email, or in-person to provide information

• Key roles & responsibilities:
• Contact credit bureau
• Assist clients with completion of loan applications
• Capture client data on mainframe systems
• Get contract approval
• Consult clients with vehicle and home loans applications
• Consulting clients on new and existing products and services
• Giving client support in respect of problems related to banking
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
• Collected, arranged, and input information into database system

Verification and approval on client applications

• Key roles & responsibilities:
• Contact credit bureau
• Assist clients with completion of loan applications
• Capture client data on mainframe systems
• Get contract approval
• Consult clients with vehicle and home loans applications
• Consulting clients on new and existing products and services
• Giving client support in respect of problems related to banking
• Reason for seeking alternative employment:
• Career development & progression

• Payments in respect of various regions and branches
• Reconciliation on all accounts
• Key roles & responsibilities:
• Receiving payments from clients in respect of policies and access fees
• Responsible for branch Petty Cash
• Ordering of branch stationery
• Keep Cashbook up to date
• Reconciliation in respect of Cash Book
• Regional Branch visits and training and support
• Responsible for Advisors Fuel and Entertainment allowances
• Receptionist
• Regional visits (Branches) Petty Cash Audits
• Reason for seeking alternative employment:
• Career development & progression