Hi, I’m
VELYNDA FULTZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
years of professional experience
Work History
Wolters Kluwer, Legal & Regulatory U.S.
Customer Order Support Specialist
11.2014 - Current
Job overview
- Input order information and updated customer accounts to document and track customer orders.
- Set personal goals and executed strategic planning to maximize productivity.
- Communicated with customers to address order inquiries, changes and cancellations.
- Provided regular updates to customers regarding orders to maintain transparency and customer trust.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Attended committee meetings to propose, discuss and advance employee engagement.
- Authored and revised detailed procedural documents which are used by department members to increase operational efficiencies.
- Revised Standard Operating Procedure documentation.
- Drafted audit checklist based on Standard Operating Procedures.
- Assisted in planning committee meetings and other meetings and events.
Wolters Kluwer Tax & Accounting
Customer Order Support Specialist
02.2014 - 11.2014
Job overview
- Processed customer orders in line with established policies and procedures.
- Processed and handled customer complaints, answered questions and provided alternative solutions.
- Answered inquiries on various topics and provided additional resources to increase both growth and customer satisfaction.
- Utilized customer service software to accurately enter customer data, process orders and update customer records.
Kelly Services, Wolters Kluwer
Customer Service Contractor
04.2012 - 02.2014
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
American Massage Therapy Association
Call Center Representative
01.2010 - 08.2011
Job overview
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Processed debit and credit card and electronic check payments.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Explained product features and benefits to promote sales and increase revenue.
- Answered telephone and assisted callers by providing information or directing to appropriate employee.
- Resolved customer complaints with diplomatic and courteous communication.
Seville Staffing Services, IDES
Administrative Support Staff
02.2009 - 01.2010
Job overview
- Assisted in press release writing forwarded to a governmental agency.
- Communicated with clients on behalf of staff to relay messages and information.
- Maintained detailed knowledge of company services to provide comprehensive support.
- Maintained records in accordance with federal record-keeping requirements and monitored appropriate disposition of records.
- Provided technical assistance to customers utilizing on-site computer center.
Dolton HealthCare Center
Admissions/ Marketing Director
09.2007 - 03.2008
Job overview
- Maintained various files, records, and databases of customer information while following company and federal guidelines
- Created publications, reports, monthly newsletters and other documents in conjunction with several department heads for both internal and external users
- Designed and updated website content using basic HTML and software programs
- Provided tours and corresponded with potential clients to promote company visibility.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
- Wrote and distributed press releases to increase company visibility.
- Continually maintained and improved company's reputation and positive image in markets served.
Dolton HealthCare Center
Receptionist/ Office Assistant
02.2006 - 09.2007
Job overview
- Paid attention to detail while completing assignments.
- Assisted in organizing staff orientation programs and training to promote collaboration.
- Assisted in maintaining payroll information by calculating, collecting, and entering data.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Syracuse UniversitySyracuse, NY
Master of Science from Media Management
07.2004 - 2005.07
Drake UniversityDes Moines, IA
Bachelor of Science from Business & Public Administration, Business Management
08.2000 - 2004.05
Drake UniversityDes Moines, IA
Bachelor of Arts from Journalism and Mass Communication, Magazine Journalism
08.2000 - 2004.05
Skills
Order management
Leadership and Volunteer Experience
● Led, managed and collaborated with a team of more than 40 volunteers.
● Created and maintained an annual budget of over $50,000 for a non-profit organization.
● Assisted in the starting of 14 new Toastmasters clubs and increasing organizational growth by adding 2,289 new member payments between 2019-2022.
● Presented training sessions via teleconferencing software and in-person.
● Utilized Zoom, Microsoft Teams and in-person presentations to motivate a volunteer workforce.
● Moderated training, informational and professional growth events utilizing Zoom, Microsoft Teams, and in-person.
● Coordinated conferences, meetings, and week-long events to ensure employee engagement.
● Arranged conferences, meetings, and week-long events to ensure Toastmasters member engagement.
Toastmasters International, 2017 - present
Club Officer, July 2017 - present
Immediate Past District Director, District 30, July 2022 - June 2023
District Director, District 30, July 2021 - June 2022
Program Quality Director, District 30, July 2020 - June 2021
Club Growth Director, District 30, July 2019 - June 2020
Area Director, District 30, July 2018 - June 2019
Technology Experience
Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access), Google Workspace, Publisher & Front Page, QuarkXPress, Adobe Express Photoshop, Illustrator & InDesign, Canva, netForum, Lotus Notes, SAP, SalesForce, Zoom, Microsoft Teams, Webex
Timeline
Customer Order Support Specialist
Wolters Kluwer, Legal & Regulatory U.S.
11.2014 - Current
Customer Order Support Specialist
Wolters Kluwer Tax & Accounting
02.2014 - 11.2014
Customer Service Contractor
Kelly Services, Wolters Kluwer
04.2012 - 02.2014
Call Center Representative
American Massage Therapy Association
01.2010 - 08.2011
Administrative Support Staff
Seville Staffing Services, IDES
02.2009 - 01.2010
Admissions/ Marketing Director
Dolton HealthCare Center
09.2007 - 03.2008
Receptionist/ Office Assistant
Dolton HealthCare Center
02.2006 - 09.2007
Syracuse University
Master of Science from Media Management
07.2004 - 2005.07
Drake University
Bachelor of Science from Business & Public Administration, Business Management
08.2000 - 2004.05
Drake University
Bachelor of Arts from Journalism and Mass Communication, Magazine Journalism
08.2000 - 2004.05
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