Velynda Munnings

• Efficiently processed a high volume of medical claims with accuracy, ensuring compliance with company policies and regulatory standards.

• Performed extensive data entry tasks, inputting claims information into healthcare management software, resulting in a 20% reduction in processing errors.

• Collaborated with healthcare providers and insurance companies to resolve discrepancies, ensuring timely and accurate claims processing.

• Provided customer service support by handling inquiries and resolving issues related to claims, achieving a 95% customer satisfaction rating.

• Contributed to process improvement initiatives that led to a 15% increase in overall efficiency.

• Managed patient intake processes, including data entry of registration information, insurance verification, and documentation collection.

• Delivered high-quality customer service by addressing patient concerns and questions with empathy and professionalism, contributing to a positive patient experience.

• Maintained accurate and confidential patient records in compliance with HIPAA regulations, ensuring the integrity of patient data.

• Coordinated with healthcare providers to schedule appointments and follow-up visits, streamlining the intake process and reducing wait times.

• Trained and supervised junior staff, leading to improved team performance and patient satisfaction.

• Processed and adjudicated medical claims with a focus on accuracy and efficiency, reducing claim denial rates by 20%.

• Performed extensive data entry of claims information, ensuring that all records were up-to-date and accurate.

• Provided customer service support by responding to inquiries from patients and insurance companies, resolving issues promptly.

• Collaborated with the billing department to improve the claims submission process, resulting in faster payment cycles.

• Assisted in the preparation of reports and documentation for audits, ensuring compliance with industry standards.