Velyndi Bradshaw
Milledgeville,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
16
16
years of professional experience
Work History
Owner
Demi Passion Nailz
05.2014 - Current
- Delivered top-notch nail care services, including gel manicures, acrylic nails, pedicures, to enhance clients' natural beauty and diverse clientele
- Consults with clients to understand their preferences and recommend suitable nail treatments and designs
- Demonstrate expertise in applying and maintaining a wide range of nail polish colors and nail art techniques
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Managed day-to-day business operations.
- Ensured a clean and sanitized work environment by following strict hygiene and sterilization protocols
- Build strong relationships with clients through personalized service and attention to detail.
Resolution Coordinator (Remote)
Wal-Mart Associates Inc
11.2023 - 01.2024
- Tracking, organizing, and maintaining accurate records, Oracle, Max, PBC, Accertify, Itrac, are systems and software im familiar with for managing gift card data
- Responding to customer inquiries, addressing concerns in oracle, and providing assistance with gift cards and/or redemptions
- Organization and attention skills, attention to detailing managing gift card information, maintaining accurate records, and ensuring proper documentation.
- Effectively communicate with customers and/or Walmart (SAMS) or transferred customers to vendor.
- Problem-solving: Identified and resolved issues related to gift card coordination, such as delivery delays, resolving discrepancies, or handling customer gift card issues.
- Inbound Call handling incoming calls from customers regarding gift card inquiries, purchases, redemptions, or any other related issue, Provided prompt and friendly customer service over the phone
- Addressed customer concerns and problems with gift cards, ability to listen actively, empathize with customers, and provide effective solutions to ensure customer satisfaction
- Assisted customers in making informed decisions with gift cards, along with terms and conditions, excellent verbal communication skills when interacting with customers, conveying information clearly, adapt my communication style to meet the needs of different customers
- The ability to to handle multiple inbound calls simultaneously while ensuring quality customer service, managing call queues, prioritizing tasks, and meeting service level agreements
- Different types of gift cards: retailer-specific and general-purpose
- Collaborated with various departments to resolve complex cases, ensuring a seamless experience for customers.
- Retailer-specific gift cards are tied to a specific store or brand, while general-purpose gift cards, like visa or master gift cards, can be used at various merchants other than walmart or (SAMS).
Life Insurance Agent (Remote)
Family Life Insurance
03.2021 - 10.2022
- Assessed clients' insurance needs and provided them with suitable life insurance options
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Educated clients on different types of life insurance policies and their benefits
- Conducted thorough policy reviews and recommended adjustments based on clients changing circumstances
- Built and maintained strong relationships with clients, ensuring their long-term satisfaction and trust.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Educated clients on insurance policies and procedures.
Freelancer
Freelancers
08.2009 - 07.2016
- Managed and completed various freelance projects for clients
- Collaborated with clients to understand project requirements and deliveries
- Demonstrated strong project management skills to meet deadlines and deliver high-quality work
- Utilized effective communication and problem-solving skills to ensure client satisfaction
- Adapted to different industries and project types, showcasing versatility and adaptability.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Observed packing operations to verify conformance to specifications.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Excellent communication skills, both verbal and written.
- Paid attention to detail while completing assignments.
Certified Medical Adminitrative Asssistant
Turner Job Corps
01.2008 - 12.2009
- Managed patient scheduling and appointment coordination. Maintained accurate medical records and documentation
- Assisted with billing and insurance claims processing. Provided exceptional customer service to patients and visitors.
- Healthcare professionals to ensure smooth operations. Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing. Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Miller Grove High School
Lithonia, GA05.2007
Skills
- Time management
- Organization
- Discipline
- Communication
- Collaboration (virtual)
- Problem solving
- Troubleshooting
- Adaptability to remote work environments
- Customer service
- Computer Skills
Timeline
Resolution Coordinator (Remote)
Wal-Mart Associates Inc
11.2023 - 01.2024
Life Insurance Agent (Remote)
Family Life Insurance
03.2021 - 10.2022
Owner
Demi Passion Nailz
05.2014 - Current
Freelancer
Freelancers
08.2009 - 07.2016
Certified Medical Adminitrative Asssistant
Turner Job Corps
01.2008 - 12.2009
High School Diploma -
Miller Grove High School
Similar Profiles
Demetry RomanowskiDemetry Romanowski
Entrepreneur at Diesel Demi PerformanceEntrepreneur at Diesel Demi Performance
Eryn LaramieEryn Laramie
Dance Instructor at The Demi SpaceDance Instructor at The Demi Space
Najla ShabazzNajla Shabazz
Nail Technician at Na Na NailzNail Technician at Na Na Nailz