Vena Gomez
San Francisco,CA
Summary
Dynamic professional with extensive experience at Shears and Window, excelling in supplier relationship management and issue resolution. Proven track record of enhancing workflow efficiency and customer satisfaction through effective problem-solving and attention to detail. Adept at managing high volumes of orders while fostering teamwork and collaboration to achieve organizational goals.
Overview
6
6
years of professional experience
Work History
Textile Expeditor
Shears and Window
06.2016 - 06.2020
- Worked with multiple showroom suppliers.
- Coordinated material flow to minimize delays.
- Monitored suppliers inventory levels.
- Collaborated with suppliers to expedite order fulfillment and improve delivery timelines.
- Implemented process improvements that enhanced workflow efficiency and reduced bottlenecks.
- Trained new team members on operational procedures and best practices for expediting tasks.
- Analyzed order discrepancies, facilitating resolution with appropriate departments to maintain service quality.
- Developed tracking systems for shipments, improving visibility and accountability throughout supply chain processes.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Coordinated with sales teams to proactively address potential bottlenecks or delays in the fulfillment process.
- Coordinated with vendors to ensure timely delivery of materials, leading to smoother production schedule.
Textile Sales Assistant
Kravet
10.2014 - 06.2016
- Assisted in product selection, enhancing customer experience and satisfaction.
- Developed knowledge of fabric and design trends to provide informed recommendations.
- Collaborated with sales team to implement promotional strategies, driving increased engagement.
- Trained new staff on company policies and customer service best practices, fostering a cohesive team environment.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Collaborated with team members to achieve sales targets and improve store performance.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Customer Service Representative
Lee Jofa Inc. & Brunschwig
05.2014 - 11.2014
- Resolved customer inquiries through various communication channels, enhancing satisfaction and loyalty.
- Streamlined complaint resolution processes, reducing response times and improving service quality.
- Delivered prompt service to prioritize customer needs.
Education
Architecture
Far Eastern University
Manila, Philippines04-2012
Skills
- Issue resolution
- Documentation management
- Multitasking
- Decision-making
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Organizational skills
- Supplier relationship management
Languages
Tagalog
Native or Bilingual
Timeline
Textile Expeditor
Shears and Window
06.2016 - 06.2020
Textile Sales Assistant
Kravet
10.2014 - 06.2016
Customer Service Representative
Lee Jofa Inc. & Brunschwig
05.2014 - 11.2014
Architecture
Far Eastern University