Vena Harris

• Helped clients build life management and coping skills to handle daily needs and specific stressors.
• Facilitated group sessions and learning discussions to further objectives.
• Encouraged clients to set and achieve reasonable goals on weekly basis.
• Documented behaviors, treatments and non-compliance issues.
• Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
• Provided emergency response in crisis situations to diffuse tensions and prevent violence.
• Managed caseload of 50 patients with substance dependence and co-occurring Axis I and Axis II disorders
• Helped clients build life management and coping skills to handle daily needs and specific stressors

• Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verification.

• Entered ICS-9 codes for patient's procedures and discharges. • Activated trauma team for incoming patients. • Prepared charts and scheduled work med/travel med patients. • Performed accounts receivable duties. Entered patients X Rays .

• Issued receipts and completed cash balance sheets in specified areas.
• Resolved customer inquiries and complaints with moderate supervision.
• Resolved issues over phone with customers daily
• Educated customers about billing, payment processing and support policies and procedures
• Contributed ideas, decision-making skills and good judgment to achieve objectives

• Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
• Compiled socioeconomic data for specific program eligibility determinations and large-scale research purposes.
• Coordinated referrals and direct support for clients.
• Detailed program operations and participant activities with comprehensive record keeping.
• Oversaw day-to-day activities of residents in group home facility Used learning assessments to regularly monitor clients understanding of concepts and materials
• Implemented and optimized new curriculum and day-to-day instruction to align educational strategies best practices
• Observed other instructors and lecturers, gathering valuable techniques to be implemented for future purpose.
• Created and implemented written and oral assessments