Vena Hill
Columbus State Community College
Gahanna,OH
1
Certification
27
years of professional experience
Transformational higher education professional with expertise in student advising, success, and retention. Skilled in building relationships across campus to connect individuals with resources and navigate challenges. Experienced in student conduct, campus programming, and regulatory compliance. Dedicated to fostering an equitable environment that empowers students to achieve their academic and personal goals.
Work History
HR Career Facilitator
3 Years 6 Months- Facilitate career conversations, coaching, new-hire follow-ups, stay interviews, 60-day, 90-day, and annual check-ins to support employee development, connection, and long-term success.
- Collaborate with college leaders and HR partners to strengthen employee engagement, retention, workplace culture, and organizational effectiveness in support of institutional priorities.
- Serve as a key point of contact for employee inquiries, provide responsive guidance, and connect individuals with appropriate institutional resources and support services.
- Coordinate required training assignments for new employees and employees transitioning into new positions.
- Conduct confidential exit interviews, maintain accurate records in OnBase, and analyze feedback to identify organizational trends and recommend opportunities for improvement.
- Administer the Cougar Paws Kudos recognition program and support initiatives that foster appreciation, community, and a positive institutional experience.
Adjunct Faculty Instructor, COLS 1100
7 Years 3 Months- Deliver college-success instruction using inclusive, student-centered teaching strategies that promote academic engagement, self-advocacy, personal responsibility, and successful transition to college.
- Develop learning activities and instructional materials that address diverse student needs, encourage participation, and strengthen essential college success skills.
- Monitored student progress through assessments and ongoing feedback, identifying opportunities for targeted guidance and support.
- Advised students on academic expectations and college resources, equipping them with strategies for navigating the college experience.
- Connected students with campus departments and community resources to address barriers affecting academic progress and persistence.
- Maintain accurate course materials, syllabi, attendance records, grades, and other instructional documentation.
Talent Acquisition Partner
9 Months- Managed full-cycle recruitment across college, collaborating with hiring managers and campus stakeholders to identify and select qualified candidates, enhancing talent acquisition process.
- Advised search committees, interview panels, hiring managers, and executive search teams on equitable selection practices, structured interviews, and effective decision-making.
- Facilitated unconscious bias and behavioral interviewing training to strengthen inclusive practices and promote consistent, objective candidate evaluation.
- Developed recruitment pipelines through LinkedIn Recruiter, online job boards, social media, and community partnerships to expand access to talent.
- Analyzed recruitment, demographic, and workforce data to identify trends and inform recruitment strategies and process improvements.
- Developed standard operating procedures, FAQs, and process documentation to ensure consistency and transparency in recruitment, improving service delivery.
Advisor
8 Years 8 Months- Provided individualized advising to students and families on admissions, financial aid eligibility, academic progress, educational costs, student indebtedness, and financial planning.
- Guided students through complex institutional processes, clarified policies and requirements, and connected them with resources to support informed decisions and maintain enrollment.
- Addressed sensitive and complex concerns with empathy and professionalism, ensuring equitable support for students and fostering a positive service experience.
- Partnered with campus departments and stakeholders to enhance student recruitment and retention, improve financial aid access, and streamline coordinated student services.
- Delivered financial aid presentations at student orientations and community events, increasing awareness of available resources, eligibility requirements, and college processes.
- Supported the recruitment and selection of full-time and part-time advisors using the Targeted Selection process.
- Partnered with leadership on regulatory compliance, policy interpretation, service delivery, and operational improvements affecting students and institutional effectiveness.
Financial Aid Verification / Customer Service Specialist
7 Years 5 Months- Determined federal aid eligibility and processed verification documents to ensure compliance with regulations; researched complex records in Ellucian, COD, NSLDS, and CPS to resolve discrepancies; trained employees to enhance service quality and operational consistency.
- Resolved student inquiries regarding registration, billing, and campus services with accurate, timely guidance.
- Processed forms, applications, and account updates using student information systems and office software.
- Coordinated front-desk operations, managing phone, email, and walk-in communications with professionalism.
Common Origination and Disbursement Coordinator
1 Year 2 Months- Coordinated Direct Loan and Pell Grant administration, reconciliation, reporting, loan certification, compliance review, data transfers, and error resolution across federal and institutional systems to ensure accurate and timely processing.
- Coordinated daily operations, calendars, and communications for faculty, staff, and students.
- Managed student records, files, and data entry with accuracy in college systems.
- Scheduled meetings, rooms, and campus events while resolving conflicts promptly.
Records, Registration & Residency Specialist
3 Years 11 Months- Processed transcripts, registrations, enrollment verifications, deferments, residency inquiries, and student record updates in accordance with FERPA and retention requirements; led transcript-process training for the team.
- Coordinated student support processes, maintaining accurate records and timely communication across departments.
- Managed confidential documentation in compliance with FERPA and institutional policy requirements.
- Streamlined workflow procedures to improve efficiency, consistency, and service delivery.
Assistant Manager
4 Years 2 Months- Supported restaurant operations in food quality, production, safety, labor, customer service, and cost control; trained and guided 20 team members and delegated daily work.
- Supervised daily dining room and buffet operations to maintain consistent guest service and flow.
- Trained team members on hospitality standards, sanitation procedures, and service expectations.
- Coordinated shift schedules, staffing coverage, and floor assignments to support efficient operations.
Education
Master of Science - Leadership
Bachelor of Science - Psychology
Skills
Academic advising
Student support
Student Services
Student Engagement
Financial aid processing
Employee Training
Workplace Compliance
Conflict Resolution
Employee Resource Coordination
Campus programming
Compensation Analysis
Coaching & Mentoring
Staff Training & Development
Performance Improvement
Data analysis
Continuous Improvement
Process improvement
Strategic planning
Community outreach
Campus Involvement
Accomplishments
- Continuous Quality Improvement Award recipient, 2013 and 2017.
- Leadership roles: Columbus State Staff Advisory Council Past- Chair, President, Treasurer and Parliamentarian.
- Helped develop the Cougar Challenge 5K, an annual scholarship fundraiser supporting student textbook and school-supply needs.
- Helped develop the Columbus State Scholar Network (SPARK) support program for current and former foster youth.
- Service includes Shared Governance Committee, Student Conduct Hearing Board, Black Student Union Club Advisor, Co- Lead for BERG, Scholarship Review Committee, and Administrative Withdrawal Committee.
Certification
- NASFAA Satisfactory Academic Progress Credential
- Equity Advocate and Cultural Competency Training
- Behavioral Interviewing and Employee Search Committee Training
- Student Conduct and Title IX Training
- Mental Health First Aid USA
- QPR Suicide Prevention Gatekeeper
- Trauma-Responsive Care
- Implicit Bias Training
- NACCOP Violence Against Women Act Training
- Human Trafficking Training
- Achievement Analytics
LEADERSHIP, RECOGNITION & SERVICE
Continuous Quality Improvement Award recipient, 2013 and 2017.
Personal Information
Title: STUDENT AFFAIRS | STUDENT SUCCESS | EMPLOYEE & STUDENT ENGAGEMENT
Timeline
HR Career Facilitator
Columbus State Community College
05.2023 - CurrentRead More
Talent Acquisition Partner
Columbus State Community College
08.2022 - 05.2023Read More
Adjunct Faculty Instructor, COLS 1100
Columbus State Community College
08.2019 - CurrentRead More
Advisor
Columbus State Community College
09.2014 - 05.2023Read More
Common Origination and Disbursement Coordinator
Columbus State Community College
12.2012 - 02.2014Read More
Financial Aid Verification / Customer Service Specialist
Columbus State Community College
04.2007 - 09.2014Read More
Records, Registration & Residency Specialist
Columbus State Community College
04.2003 - 03.2007Read More
Assistant Manager
Golden Corral Buffet & Grill
02.2000 - 04.2004Read More
Grand Canyon University
Bachelor of Science from Psychology
Read More
Grand Canyon University
Master of Science from Leadership
Read More