Vena Mitchell
Temple,TX
Summary
Proven leader with a track record of enhancing team productivity and customer satisfaction at Alsups. Skilled in staff supervision, sales expertise, and fostering a positive work environment. Demonstrates exceptional attention to detail and a commitment to maintaining high standards of cleanliness and animal care. Achieved significant improvements in store operations and service quality.
Overview
13
13
years of professional experience
Work History
Animal Caretaker
Red River Egg Farm
08.2018 - 06.2020
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
Housekeeping and Laundry Attendant
Ponderosa Nursing And Rehabilitation
06.2016 - 10.2018
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
- Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
- Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
- Assisted in the training of new staff members, sharing best practices for efficient housekeeping procedures.
- Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
- Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
- Upheld strict confidentiality regarding sensitive information encountered during the course of duty, including guest personal belongings left unattended in their rooms.
- Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
- Consistently met high-performance expectations set forth by management while maintaining exceptional levels of professionalism under pressure situations.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
Assistant Manager
Alsups
08.2007 - 07.2008
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Increased sales through effective merchandising strategies and targeted promotions.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Created employee schedules to align coverage with forecasted demands.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Diploma -
Stephenville High School
Stephenville, TX2000
Skills
- Pet handling
- Animal Care
- Patience and Tolerance
- Cleaning Protocols
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Staff Supervision
- Store operations
- Stock management
- Team Management
- POS Systems
- Employee Scheduling
- Hiring and Training
- Sales expertise
- Employee Coaching
Timeline
Animal Caretaker
Red River Egg Farm
08.2018 - 06.2020
Housekeeping and Laundry Attendant
Ponderosa Nursing And Rehabilitation
06.2016 - 10.2018
Assistant Manager
Alsups
08.2007 - 07.2008
Diploma -
Stephenville High School