Vena-Makaila Seyon
Providence,RI
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
2
2
year of post-secondary education
Work History
Certified Barista
Honolulu Coffee Company
Honolulu, HI
02.2024 - 02.2024
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
Five Star Server and Busser
Star Of Honolulu
09.2022 - 11.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Checked identification for minimum age for sale of alcoholic beverages.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Displayed enthusiasm and promoted excellent service to customers
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items and recorded order information.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Inspected dishes and utensils for cleanliness.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Collected orders and relayed them to bartenders quickly and accurately.
- Asked customers for feedback, solved problems, and provided additional items
Nail Shop Assistant
California Nails
05.2020 - 01.2021
- Completed daily tasks accurately and on-time to support shop needs.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Helped customers find merchandise
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Helped team members work optimally by frequently stocking work supplies and tools.
- Managed materials inside shop and at job locations.
- Inventoried supplies regularly and reported needs to management.
- Completed projects and work assignments despite tight deadlines.
Education
Bachelor of Arts - Business With A Concentration in Finance And Accounting
University of Hawaii At Manoa
Honolulu, HI 12.2023 - Current
High School Diploma -
Johnston Senior High School
Johnston, RI06.2022
Skills
- Assist Customers
- Stocking and Replenishing
- Suggestive Selling
- Guest Relations Management
- Dining Customer Service
- Special Dietary Requirements
- Wine Service
- Price Memorization
- Seating Assignment Preparation
- Menu Memorization
- Cash Handling
- Order Accuracy
- High-Volume Dining
- Performance Improvement
- Dining Crew Workflow Optimization
- Active Listening
- Server Training
- Item Promotion
- Menu Presentation
- Wine and Liquor Service
Timeline
Certified Barista
Honolulu Coffee Company
02.2024 - 02.2024
Bachelor of Arts - Business With A Concentration in Finance And Accounting
University of Hawaii At Manoa
12.2023 - Current
Five Star Server and Busser
Star Of Honolulu
09.2022 - 11.2022
Nail Shop Assistant
California Nails
05.2020 - 01.2021
High School Diploma -
Johnston Senior High School
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