Venalyn Marie Babia

• Assists Medi-Cal beneficiaries obtain access to waiver services, state plan services and other community resources by identifying, coordinating and collecting data required for the ALWP application.
• Responsible for the proper completion of all documents required for the State Waiver Program Application as per ALWP and Agency policy. Reviews and evaluates the ALWP documents necessary for State Waiver Program Application, including Initial Assessments, Re-assessments, ISPs, Physician’s Reports Medi-Cal eligibility, etc.
• Discusses any assessment discrepancies with ALW/CCA Program Manager. Discusses State inquiries or requests for documentation with SNFs and other referral sources.
• Ensures that client referrals are assigned to field nurses timely. Assures that assessments are performed, and all necessary documents are completed.
• Attends and participates in ALWP meetings.
• Establishes and maintains good relationships with RCFE, SNFs and other vendors.
• Assists the Agency in maintaining compliance with Federal, State, Local and HIPAA Regulations or Joint Commission Standards.
• Maintain comfortable work environment for all employees.
• Knowledge of Confidentiality, HIPAA and healthcare laws and regulations.
• Conducts timely recording and/or documentation of client contact.

• Open and maintain customer accounts by recording account information

• Resolve product or service problems by clarifying the customer's complaint; determining the cause of

the problem; selecting and explaining the best solution to solve the problem; expediting products or services to management by collecting customer information and

analyzing customer needs

correction or adjustment; following up to ensure resolution

• Recommend potential products or services to management by collecting customer information and

analyzing customer needs

• Manage large amounts of incoming calls

• Generate sales leads

• Identify and assess customers' needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up

to ensure resolution

• Assist with placement of orders, refunds, or exchanges

• Attempt to persuade customer to reconsider cancellation

• Inform customer of deals and promotions

• Reviewing open accounts for collection efforts.

• Making outbound collection calls in a professional manner while keeping and improving customer

relations.

• Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.

• Collect customer payments in accordance with payment due dates. • Identify issues attributing to

account delinquency and discuss them with management.

• Provide timely follow-up on payment arrangements.

• Mail correspondence to customers to encourage payment of delinquent accounts

• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Coordinate, manage and monitor the workings of various departments in the organization.

• Working with the General Director plan the use of human resources. Assist in recruitment and placement of required staff; establishment of organizational structure; delegation of

tasks and accountability. Establish work schedules. Supervise staff.

● Trained, mentored and supported high-performing team, providing regular performance review, feedback and coaching in deficient areas

● Managed daily operations, including supervising multiple team members across multiple locations

● Providing administrative support to an academic team of lecturers, tutors or teachers;

• Drafting and interpreting regulations and dealing with queries and complaints procedures;

• Coordinating examination and assessment processes;

• Maintaining high levels of quality assurance, including course evaluation and course approval procedures;

• Preparing reports and statistics for internal and external use;

• Coordinated with sales teams to develop effective promotional materials and sales collateral.
• Developed comprehensive marketing plans for product launches, driving successful outcomes.

• Repairing, planning and project managing all publicity material to maximize the promotion of different language classes.

• Creating marketing campaigns

• Creating and developing new innovative ways to communicate the company message to their existing customers.

• Contributing to the annual sales and marketing plan.

• Planning and project managing marketing events and promotions and evaluating their success.

• Evaluating the effectiveness of all marketing activity.

• Plan, develop and deliver campaigns as agreed within timescales.

• Classroom management;

• Planning, preparing and delivering lessons to a range of classes and age groups;

• Preparing and setting tests, examination papers, and exercises;

• Marking and providing appropriate feedback on oral and written work;

• Attending and contributing to training sessions;

• Participating in marketing events for the language school;

• Freelance teaching on a one-to-one basis;

• Basic administration, such as keeping student registers and attendance records.

• Develop a strategy the team will use to reach its goal

• Provide any training that team members need

• Communicate clear instructions to team members

• Listen to team members' feedback

• Monitor team members' participation to ensure the training they providing is being put into use, and also to see if any additional training is needed

• Create reports to update the company on the team's progress

• Distribute reports to the appropriate personnel

• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Worked effectively in fast-paced environments.