Venecia Webb
Enfield,CT
Summary
Dynamic leader with proven expertise in customer relationship management and retail data analytics with over 5 years of experience working in retail and becoming an expertise in communication, sales, managing and money handling . Excelled in enhancing customer experiences and driving team performance through effective training programs and cross-functional collaboration. Achieved significant improvements in customer satisfaction and operational efficiency. Seeking to expand my knowledge and abilities in different fields of customer service and ready to tackle any new challenges I may come across.
Overview
5
5
years of professional experience
Work History
Food Service Worker
Six Flags New England
07.2019 - 10.2019
- Utilized strong multitasking skills to manage multiple orders.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Proficient understanding of food allergies and modified diets
- Provide customers with information regarding food ingredients, availability and pricing
- Ability to provide great customer service even with handling upset customers to make sure their issue is resolved
Sales Associate
Five Below
09.2020 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Took care of the front end of the store
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Support Lead
Five Below
03.2022 - 08.2022
- Managed a team of support professionals, fostering teamwork and setting performance goals.
- Conducted regular performance evaluations and provided constructive feedback for continuous improvement among team members.
- Monitored and analyzed support metrics to detect trends, identify gaps, and recommend solutions for improvement.
- Proactively identified potential product flaws through pattern analysis of recurring customer issues.
Customer Experience Manager
Five Below
07.2024 - 12.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Supervised daily operations and sales, customer satisfaction, and employee productivity.
- Conducted regular performance reviews of team members, fostering professional growth and development.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Assisted in supervising, training, coaching, and developing all associates.
- Responsible for cash handling procedures and authorizing register functions.
- Maintain store cleanliness, recovery, and readiness for customers at all times.
Education
High School Diploma -
Enfield High School
Enfield, CT06-2021
Skills
- Data analytics
- Cross-functional collaboration
- Training programs
- Digital channel expertise
- Engagement strategy development
- Customer relationship management (CRM)
- Staff management
- Microsoft office
- Digital literacy
- Product Knowledge
- Team recruiting and hiring
- Relationship building
Timeline
Customer Experience Manager
Five Below
07.2024 - 12.2024
Support Lead
Five Below
03.2022 - 08.2022
Sales Associate
Five Below
09.2020 - 03.2022
Food Service Worker
Six Flags New England
07.2019 - 10.2019
High School Diploma -
Enfield High School
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