Venera Raimzhan Kyzy
Hostess
Doha,DA
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
5
5
years of professional experience
16
16
years of post-secondary education
4
4
Languages
Work History
Hostess
La Casa Twenty Eight Mediterranean Restaurant
Doha , Qatar
2022.02 - Current
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Seated patrons based on guest preferences and seating availability.
- Advised customers about special offerings and menu items to help drive sales.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Provided patrons with estimated waiting times during peak service hours.
- Delivered pick-up and curbside orders to guests.
- Answered phone calls to take orders, give information and document reservations.
- Opened and closed seating sections according to volume of guests.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
HR Assistant
Classic Hotel
Osh , Kyrgyzstan
2020.01 - 2021.12
Receptionist
Classic Hotel
Osh , Kyrgyzstan
2019.11 - 2020.11
- Maintained confidentiality of information regarding clients and company.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Confirmed appointments, communicated with clients, and updated client records.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted with onboarding new clients and securing paperwork completion.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Compiled information from files and research to satisfy information requests.
- Collected Type payments, processed transactions and updated relevant records.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Helped office staff prepare reports and presentations for internal or client-related use.
Hostess
Limak Atlantis Deluxe Resort
Antalya , Turkey
2018.06 - 2018.10
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Advised customers about special offerings and menu items to help drive sales.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
Education
Master’s Degree In Tourism And Management -
Osh State University
Kyrgyzstan 2019.09 - 2021.05
20
Osh 2004.09 - 2015.05
Bachelor’s Degree In Tourism And Management -
Osh State University
Kyrgyzstan 2015.09 - 2019.05
Skills
Hospitality service expertise
undefinedTimeline
Hostess
La Casa Twenty Eight Mediterranean Restaurant
2022.02 - Current
HR Assistant
Classic Hotel
2020.01 - 2021.12
Receptionist
Classic Hotel
2019.11 - 2020.11
Master’s Degree In Tourism And Management -
Osh State University
2019.09 - 2021.05
Hostess
Limak Atlantis Deluxe Resort
2018.06 - 2018.10
Bachelor’s Degree In Tourism And Management -
Osh State University
2015.09 - 2019.05
20
2004.09 - 2015.05
Similar Profiles
Chase HaywoodChase Haywood
Server at La Casa Pasta RestaurantServer at La Casa Pasta Restaurant
JEREMY BELSHAWJEREMY BELSHAW
Chef De Cuisine at Grand Pacific Resorts, 20/ Twenty RestaurantChef De Cuisine at Grand Pacific Resorts, 20/ Twenty Restaurant
Angelita DunbarAngelita Dunbar
Server/Hostess at Twenty Eight Restaurant And BarServer/Hostess at Twenty Eight Restaurant And Bar