Summary
Overview
Work History
Education
Skills
Timeline
Generic

Veneranda Chavez

Raton,NM

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, previously at Krossroads. Expert in schedule coordination and problem-solving, achieving high customer satisfaction through efficient resource allocation and proactive communication. Proven ability to enhance team productivity and streamline processes, contributing to overall organizational success.

Overview

6
6
years of professional experience

Work History

Scheduler

Krossroads
11.2024 - Current
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.

Lead Case Service Aide/Point of Contact

Las Animas County Department of Human Services
05.2023 - 04.2025
  • Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
  • Assisted in streamlining processes for improved efficiency and reduced waiting times.
  • Served as an effective liaison between customers and other departments in gathering necessary information required for various transactions or requests.
  • Contributed to increased sales by cross-selling products or services when appropriate during client interactions.
  • Enhanced customer satisfaction by providing timely and efficient service to clients.
  • Developed strong relationships with both internal colleagues and external contacts, enhancing collaboration efforts across departments or organizations as needed.
  • Participated in ongoing professional development opportunities aimed at refining skill sets relevant to the Service Aide role.
  • Successfully managed a high volume of customer interactions, providing prompt and accurate assistance while maintaining a friendly demeanor.
  • Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization.

MVD Specialist

NM MVD
03.2019 - 04.2022
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Led quality assurance efforts, maintaining high standards for all products and services.

Education

Medical

Kaplan Career Institute
Albuquerque
11-2006

Skills

  • Computer skills
  • Attention to detail
  • Data entry
  • Strong work ethic
  • Customer service
  • Critical thinking
  • Teamwork and collaboration
  • Effective multitasking
  • Schedule coordination
  • Problem-solving
  • Telephone etiquette
  • Medical terminology
  • Patient scheduling

Timeline

Scheduler

Krossroads
11.2024 - Current

Lead Case Service Aide/Point of Contact

Las Animas County Department of Human Services
05.2023 - 04.2025

MVD Specialist

NM MVD
03.2019 - 04.2022

Medical

Kaplan Career Institute

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Veneranda Chavez