Venesa Bolling

Work History

Belt Supervisor

UPS

10.2022 - Current

Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Observed packing operations to verify conformance to specifications.

Massage Therapist Full Spa Specialist

Kayes Tranquility Llc

01.2014 - Current

Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Provided clear, concise instructions to clients to prepare for massage services.
Utilized deep tissue, Swedish and myofascial massage therapy techniques to provide options to customers.
Researched new techniques to stay up to date with trends and developments in massage therapy industry.
Fostered a positive and calming atmosphere in the treatment room, allowing clients to feel comfortable and at ease during their sessions.
Evaluated client conditions to recommend appropriate massage therapy methods.
Achieved high levels of customer satisfaction with empathetic listening skills and clear communication about treatment plans.
Ensured client safety by adhering to strict hygienic practices and proper draping techniques.
Addressed specific client concerns through targeted therapeutic massage interventions.
Maintained client treatment records and designed long-term care programs for return customers.
Expanded clientele by offering specialized treatments such as deep tissue, sports, and prenatal massages.
Maintained accurate client records for effective treatment planning and progress tracking.
Performed detailed assessments to identify areas of tension or discomfort, leading to more effective treatments.
Boosted repeat business through outstanding customer service and personalized massage experiences.
Assisted clients in understanding benefits of massage therapy to provided education on self-care techniques.
Expanded knowledge of various modalities through continuing education courses, enhancing skillset as a therapist.
Received consistent positive feedback from clients after implementing new stretching techniques into massage sessions.
Generated additional revenue for the spa by upselling add-on services like hot stone therapy and body scrubs during appointments.
Promoted wellness by educating clients on self-care and stress management techniques.
Contributed to the overall success of the spa by actively participating in team meetings and training sessions.
Assessed medical histories and conditions of clients to determine contraindications to massage services.
Offered aromatherapy, hot stones and cupping as part of massage treatments.
Collaborated with physical therapists and other medical professionals to provide holistic care.
Utilized advanced myofascial release techniques to alleviate chronic pain in clients suffering from conditions such as fibromyalgia or rheumatoid arthritis.
Improved overall client well-being with customized aromatherapy blends during massage sessions.
Conducted initial consultations to assess client needs, leading to personalized treatment plans that improved wellness outcomes.
Organized special events and promotions for holidays and wellness awareness months, driving increased bookings during slower periods.
Led workshops on self-massage techniques for stress relief, enhancing community wellness and engagement.
Implemented aromatherapy techniques to enhance therapeutic effects of massage treatments, enriching client experience.
Pioneered mobile massage service for elderly and immobile clients, extending wellness benefits to wider community segment.
Increased repeat client bookings by delivering exceptional customer service and follow-up care advice.
Designed and distributed educational materials on benefits of massage therapy, raising awareness and attracting new clients.
Utilized feedback from clients to refine massage techniques and treatment approaches, continually improving service quality.
Collaborated with healthcare professionals to integrate massage therapy into broader treatment plans, optimizing patient recovery.
Adapted massage methods for clients with specific conditions such as pregnancy or sports injuries, facilitating safe and effective therapy.
Educated clients on benefits of massage and recommended home care techniques.
Worked with clients to ascertain medical history, potential issues, and areas needing support.
Advised clients on areas such as posture, at-home exercises and stretches.
Assessed clients carefully to determine massage needs and potential problems due to individual physical conditions.
Performed sanitization tasks to keep massage environment clean and safe.
Performed aroma therapies and specialized relaxation techniques.
Collaborated with other healthcare professionals to develop treatment plans.
Maintained accurate and up-to-date client records.
Utilized hot stones, aromatherapy and other therapeutic treatments.
Established and implemented massage protocols and procedures.
Followed all company policies and procedures to deliver quality work.
Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Conducted regular reviews of operations and identified areas for improvement.
Frequently inspected production area to verify proper equipment operation.

Summary

Overview

Work History

Belt Supervisor

Massage Therapist Full Spa Specialist

Education

Board Certified Technical Degree - Ful Spa Specialist

Board Certified Technical Degree - Massage Therapy

GED -

Skills

Languages

Timeline

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