VENESA HEADLAM
Jamaica
Summary
Compassionate and experienced Direct Care Counselor with over six years of success in providing high-quality support within residential and community-based settings. Proven ability to assist individuals with developmental, behavioral, mental health, and physical challenges through consistent care, emotional support, and behavior management. Certified in CPR, CNA, and phlebotomy, with a strong understanding of clinical care routines and safety procedures. Adapt to promoting independence and improving the quality of life for diverse populations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Direct Care Counselor / Residential Support Staff
Constructive Partnership Unlimited
New York
01.2019 - 01.2025
- Delivered hands-on support to individuals with developmental disabilities and mental health needs in home and community settings.
- Assisted with ADLs, including bathing, grooming, meal prep, and mobility assistance.
- Supported clients in community integration activities (appointments, outings, programs).
- Monitored and reported behavioral and medical changes to supervisory staff.
- Maintained accurate daily logs, progress notes, and incident reports in compliance with agency standards.
- Applied de-escalation techniques during challenging behaviors and ensured a safe, respectful environment.
Education
Associate of Science -
Medgar Evers Community College
Brooklyn, NY01.2026
Skills
- Residential & Community-Based Care
- Crisis Prevention & De-escalation
- Personal Hygiene & Daily Living Support
- Documentation & Progress Reporting
- Medication Reminders & Health Monitoring
- Therapeutic Communication
- Person-Centered Planning
- CNA Clinical Skills & Phlebotomy
- CPR / Emergency Response
- Cultural Sensitivity & Confidentiality
Certification
• Certified Nursing Assistant (CNA), lapse
• Phlebotomy Certification, Active
• CPR & First Aid (Current)
• Phlebotomy Certification, Active
• CPR & First Aid (Current)
References
Available upon request
Timeline
Direct Care Counselor / Residential Support Staff
Constructive Partnership Unlimited
01.2019 - 01.2025
Associate of Science -
Medgar Evers Community College