Venese Lucas
Brooklyn,NY
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes.
Overview
15
15
years of professional experience
Work History
Product Quality Leader
IKEA Store
02.2018 - Current
- Adhered to established policies, procedures and compliance for satisfactory audit rating
- Coordinated with Product Quality team in developing project plans for prioritized initiatives
- Developed and executed plans to monitor standard process adherence
- Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Customer Experience Leader
IKEA Store
04.2014 - 01.2018
- Increased brand awareness through event marketing, demonstrations, sales and brand promotion
- Issued receipts and processed refunds, credits, or exchanges
- Listened to customer needs and desires to identify and recommend optimal products
- Opened and closed store independently when needed and prepared nightly bank drop for manager
- Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
Customer Service/food Service/cashier
Target Store
05.2010 - 04.2014
- Liaise with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Promptly responded to inquiries and requests from prospective customers
- Followed-through on all critical inter-departmental escalations to increase customer retention rates
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Liaise with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Team Member
K.F.C
02.2009 - 09.2010
- Kept work areas clean, organized and safe to promote efficiency and team safety
- Conducted frequent equipment inspections and basic repair actions to keep machinery operating at peak levels
- Mentored junior team members on protocols and procedures of each station to maximize contributions.
Education
High School Diploma -
South Shore High School
Brooklyn, NYSkills
- Organization
- Customer service
- Influencing Others
- Complex Problem-Solving
- Coaching abilities
- Staff Management
- Recruitment and hiring
- Policy Enforcement
- Expectation setting
- Improvement plan knowledge
- Schedule development
- Motivating Teams
Timeline
Product Quality Leader
IKEA Store
02.2018 - Current
Customer Experience Leader
IKEA Store
04.2014 - 01.2018
Customer Service/food Service/cashier
Target Store
05.2010 - 04.2014
Team Member
K.F.C
02.2009 - 09.2010
High School Diploma -
South Shore High School
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