Venesha Johnson
Augusta,GA
Summary
Professional and dedicated administrative assistant with a proven track record of providing exceptional clerical and operational support. Excel in high-volume office environments, delivering efficient and organized assistance to professionals. Possess a friendly demeanor, sound judgment, and the ability to manage diverse daily tasks with minimal oversight. Well-versed in office supply management, paperwork handling, and project coordination. Committed to delivering a positive and memorable experience to every individual while maintaining utmost professionalism.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Administrative Support Assistant III
Augusta State Medical Prison
Augusta
05.2023 - Current
- Assisting with day-to-day office operations, such as filing paperwork, answering phone calls, and managing calendars
- Making travel arrangements and coordinating meetings
- Preparing reports and maintaining appropriate filing systems
- Providing general office support, including document preparation and record-keeping
- Managing schedules and ensuring deadlines are met
- Assisting with event planning and coordination
- Handling incoming calls and inquiries in a professional and welcoming manner
- Maintaining discretion and confidentiality when handling sensitive information
- Collaborating with team members and supporting their needs
- Using office tools and equipment, such as Microsoft Excel, to organize work
- Assistant with background checks
- Assistant with vehicles and writing checks.
Customer Service Manager/coordinator
All Ways Caring Homecare
05.2021 - 03.2023
- Managing and providing leadership to a team of customer service representatives
- Responding to patient inquiries, resolving complaints, and addressing any issues that may arise
- Collaborating with healthcare providers, such as doctors and nurses, to address patient needs and resolve any issues that require cross-functional coordination
- Providing training, coaching, and guidance to customer service representatives to enhance their skills and knowledge in the healthcare industry
- Developing and implementing effective customer service policies, procedures, and standards specific to the healthcare industry
- Ensuring accurate and confidential handling of patient information, including maintaining records of patient interactions, transactions, and complaints
- Tracking and analyzing service metrics specific to the healthcare industry, such as patient wait times and patient satisfaction ratings, to identify areas for improvement.
OFFICE MANAGER ASSISTANT
Palm Aire Professional Services
06.2017 - 07.2021
- Providing administrative support to the office manager, including managing calendars, scheduling appointments, and organizing meetings
- Assisting with document management, including filing, scanning, and organizing paperwork
- Handling incoming and outgoing communications, such as phone calls, emails, and mail
- Maintaining office supplies, equipment, and inventory, and ensuring a clean and organized office environment
- Assisting with data entry tasks and maintaining accurate records and databases
- Assisting with the coordination of office operations, such as managing office budgets, processing invoices, and tracking expenses
- Providing customer service and support to clients or visitors who come to the office
- Supporting the office manager in various projects, such as event planning, research, and report preparation.
assistant Office Receptionist
Brookdale Assistant Living
07.2016 - 09.2020
- Greeted customers and visitors in a professional manner
- Answered phone calls, responded to inquiries, and transferred calls as required
- Scheduled meetings, conference rooms and appointments for staff members
- Provided administrative support including typing, photocopying, faxing, and filing documents
- Maintained accurate records of visitor logs and entry passes
- Created spreadsheets using Microsoft Excel to track data such as customer requests or employee hours worked
- Assisted with the preparation of presentations, reports, and other materials
- Assisted in the development of activity plans for residents on a weekly basis
- Organized and implemented activities to meet the individual needs of each resident
- Facilitated group activities such as bingo, arts and crafts, cooking classes
- Provided one-on-one assistance with activities for those who needed it.
Education
Associate’s degree Business Administration, Microeconomics, Applied Statistics, Financial Accounting, Macroeconomics, Managing and Leading in Business, Managerial Accounting, Principles of Management, Critical Business Skills for Success, Global Dimensions in Business, Applied Marketing Strategies, Business Law I, Principles of Finance People, Planet and Profit -
Southern New Hampshire University
New Hampshire, OH06.2024
High School Diploma -
Penn Foster High School
Scottdale, AZ02.2021
Bachelor of Science - Business Administration
Southern New Hampshire University
NHSkills
- Microsoft Office
- Critical Thinking Skills
- Strong Interpersonal Skills
- Cash Management
- Customer Engagement
- Open Communication
- Call Center
- Operation Management
- Schedule Management
- Typing
- Front Desk Data Entry
- Live Chat Agent
- Customer Service Support
- Leadership Skills
- Excel Spreadsheets
- Cash Handling
- Customer Service Management
- QuickBooks Expert
- Medical Terminology
- Team Management
- Insurance billing
- Medical ethics and laws
- Database Management
- Staff Management
- Administration and Management
- Analytical Thinking
- Office Administration
- Microsoft Office Suite (Word, Excel)
- Data Entry
- Document Preparation
- File Organization
- Records Management
- Customer Service
- Strong People Skills
- Call Center Operations
- Complaint Resolution
- Communication (Verbal and Written)
- Customer Relationship Management
- Problem-solving
- Multitasking
- Financial Management
- Invoice Processing
- Financial Record Keeping
- Budgeting
- Purchasing
- Medical/Administrative
- Medical Record Management
- HIPAA Compliance
- Health Insurance Verification
- Appointment Scheduling
- Dental Assistant
- Healthcare Management
- Time Management
- HR Management
Certification
- Dean's List-2024
- Honor Roll-2024
- CJIS Network Operator GCIC - 2023
- Fundamental of State Purchasing (GCPA)-2024
Timeline
Business Administrative Support Assistant III
Augusta State Medical Prison
05.2023 - Current
Customer Service Manager/coordinator
All Ways Caring Homecare
05.2021 - 03.2023
OFFICE MANAGER ASSISTANT
Palm Aire Professional Services
06.2017 - 07.2021
assistant Office Receptionist
Brookdale Assistant Living
07.2016 - 09.2020
Associate’s degree Business Administration, Microeconomics, Applied Statistics, Financial Accounting, Macroeconomics, Managing and Leading in Business, Managerial Accounting, Principles of Management, Critical Business Skills for Success, Global Dimensions in Business, Applied Marketing Strategies, Business Law I, Principles of Finance People, Planet and Profit -
Southern New Hampshire University
High School Diploma -
Penn Foster High School
Bachelor of Science - Business Administration
Southern New Hampshire University