Summary
Overview
Work History
Education
Skills
Strengths And Expertise
Timeline
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Venesha Lewis

Tampa

Summary

Enthusiastic and dedicated customer service professional with a passion for delivering exceptional support and enhancing customer satisfaction. Eager to contribute my skills and experience to a fulfilling role that values commitment and growth.

Overview

6
6
years of professional experience

Work History

Tier 1 CSR

United Healthcare
07.2024 - Current
  • Answered constant flow of customer calls with minimal wait times.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Documented customer interactions and transactions for accurate, up-to-date records.
  • Posted payments to accounts and maintained records.

Technical support agent

FirstNet, AT&T
09.2021 - 07.2024
  • Provided expert technical support for first responders using AT&T devices, ensuring reliable performance of phones, internet services, and Wi-Fi hotspots
  • Troubleshot and resolved customer issues via phone and chat, achieving a resolution rate of over 90% on the first contact
  • Assisted customers with account inquiries, including payment processing and billing disputes, ensuring clarity and customer satisfaction
  • Documented customer interactions and solutions in the ticketing system to streamline future support efforts and improve knowledge base

Customer service agent

Ulta beauty
03.2019 - 09.2021
  • Assisted customers with online orders, providing clear guidance on product selection and order placement
  • Managed customer inquiries regarding shipping options, tracking, and delivery times, resulting in a 95% satisfaction rating
  • Resolved issues related to order discrepancies, refunds, and exchanges through effective communication and problem-solving skills
  • Collaborated with team members to develop improved processes for order management, reducing average response times by 20%

Education

High school diploma -

Skills

  • Technical Troubleshooting
  • Excellent Communication
  • Problem Resolution
  • Customer Service Excellence
  • Billing and Payment Processing
  • Client Relationship Management
  • Team Engagement
  • Active Listening
  • Adaptability

Strengths And Expertise

  • Technical Troubleshooting
  • Excellent Communication
  • Problem Resolution
  • Customer Service Excellence
  • Billing and Payment Processing
  • Client Relationship Management
  • Team Engagement
  • Active Listening
  • Adaptability

Timeline

Tier 1 CSR

United Healthcare
07.2024 - Current

Technical support agent

FirstNet, AT&T
09.2021 - 07.2024

Customer service agent

Ulta beauty
03.2019 - 09.2021

High school diploma -

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Venesha Lewis